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Link a device missing from settings

by billykid81
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Accepted Solution

Link a device missing from settings

★★ Novice

Hello,

 

I'm facing a very strange issue. I want to link a device to the account that I got on my tablet but on settings there is no "Link a device" button. The game is up-to-date and I even tried to uninstall completely and reinstall but nothing changed.

Apart from the missing button in settings there also other things missing:

  • Miissing "Facebook Connect" button in settings
  • Miissing "Chat Settings" button in settings
  • Can't see territory war and hoth commands set by officers
  • Can't see the chat at all

As you can see in screenshot1  there is no chat at all and in screenshot2 there are no "Facebook Connect", "Chat Settings" and "Link a Device" buttons

 

Message 1 of 7 (1,135 Views)

Accepted Solution

Re: Link a device missing from settings

Community Manager (retired)

@billykid81

 

I'm afraid we don't have an option to change the age on your nephew's account to bypass the restrictions Oops

 

With underage accounts all progress is saved locally on the device if date of birth has been set below 13 years old. Due to children's online protection laws we're unable to collect any data about such accounts therefore progress recovery or transfer is quite impossible.

 

I'm sorry to be the bearer of bad news here Frown

 

/Ataashi

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Message 5 of 7 (1,257 Views)

All Replies

Re: Link a device missing from settings

Community Manager (retired)

Hey @billykid81

 

Has the age on your account been set below 13 years old? Wondering It looks like you're using an underage account with online restrictions.

 

/Ataashi

Message 2 of 7 (1,104 Views)

Re: Link a device missing from settings

★★ Novice
Hi and thanks for the response.
It's actually my nephew's account so this could be the case. I'll have a look and let you know.
Message 3 of 7 (1,096 Views)

Re: Link a device missing from settings

★★ Novice
It seems that this is the exact issue. How can I link that account to another device now? Is there a way to overcome it?
Message 4 of 7 (1,084 Views)

Re: Link a device missing from settings

Community Manager (retired)

@billykid81

 

I'm afraid we don't have an option to change the age on your nephew's account to bypass the restrictions Oops

 

With underage accounts all progress is saved locally on the device if date of birth has been set below 13 years old. Due to children's online protection laws we're unable to collect any data about such accounts therefore progress recovery or transfer is quite impossible.

 

I'm sorry to be the bearer of bad news here Frown

 

/Ataashi

Message 5 of 7 (1,258 Views)

Re: Link a device missing from settings

★★ Novice

So to make it clear, if that device breaks the account will be lost? How can that be the case?

I mean there must be a way to save it 

Message 6 of 7 (967 Views)

Re: Link a device missing from settings

★★★ Newbie

i have exactly the same problem.... 

What if I want to take the control of the account under my proper mane ?

I am more than 13 years old ;-) as i am the father ;-)

 

Message 7 of 7 (82 Views)
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