May 2018
Hello,
I'm facing a very strange issue. I want to link a device to the account that I got on my tablet but on settings there is no "Link a device" button. The game is up-to-date and I even tried to uninstall completely and reinstall but nothing changed.
Apart from the missing button in settings there also other things missing:
As you can see in screenshot1 there is no chat at all and in screenshot2 there are no "Facebook Connect", "Chat Settings" and "Link a Device" buttons
Solved! Go to Solution.
May 2018
I'm afraid we don't have an option to change the age on your nephew's account to bypass the restrictions
With underage accounts all progress is saved locally on the device if date of birth has been set below 13 years old. Due to children's online protection laws we're unable to collect any data about such accounts therefore progress recovery or transfer is quite impossible.
I'm sorry to be the bearer of bad news here
/Ataashi
May 2018
Hey @billykid81
Has the age on your account been set below 13 years old? It looks like you're using an underage account with online restrictions.
/Ataashi
May 2018
May 2018
May 2018
I'm afraid we don't have an option to change the age on your nephew's account to bypass the restrictions
With underage accounts all progress is saved locally on the device if date of birth has been set below 13 years old. Due to children's online protection laws we're unable to collect any data about such accounts therefore progress recovery or transfer is quite impossible.
I'm sorry to be the bearer of bad news here
/Ataashi
June 2018
So to make it clear, if that device breaks the account will be lost? How can that be the case?
I mean there must be a way to save it
February 2021
i have exactly the same problem....
What if I want to take the control of the account under my proper mane ?
I am more than 13 years old ;-) as i am the father ;-)
May 2021
If a few years pass and the child turns 13 or above, will it be possible to transfer the account?
May 2021
May 2021 - last edited May 2021
ahhh alright cool thanks. actually I wasn't sure if its 13 so I think it is 14