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Re: Link A Device Is Missing from Settings on IOS

by ChristophIV
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Link A Device Is Missing from Settings on IOS

★★★★★ Newbie

When I try to link my SWGoH account to Facebook, the option is not available in Settings. Chat is also missing. I have tried reinstalling and disconnecting from Game Center, but the guest account also doesn't include this option. Is this a known bug?

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Accepted Solution

Re: Link A Device Is Missing from Settings on IOS

@brigade4407 The instructions for official route for changing an age on an account can be found in the forum post below. It's under the "Spoiler" button under the Changes sub-heading: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019
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I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.

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Re: Link A Device Is Missing from Settings on IOS

@brigade4407 Sounds like you have an underage account. These have no access to the link function or in-game chat.
__________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 2 of 8 (148 Views)

Re: Link A Device Is Missing from Settings on IOS

★★★★★ Newbie

@ChristophIV thanks for the reply!  Do you know how to correct this?  I engaged EA Technical Support via Web Chat and they weren't familiar with this issue.

Message 3 of 8 (139 Views)

Re: Link A Device Is Missing from Settings on IOS

@brigade4407 The instructions for official route for changing an age on an account can be found in the forum post below. It's under the "Spoiler" button under the Changes sub-heading: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019
__________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 4 of 8 (123 Views)

Re: Link A Device Is Missing from Settings on IOS

★★★★★ Newbie

Thank you very much @ChristophIV.  EA Technical Support was finally able to get my account age corrected.  I had to send them a form of ID (drivers license) to do it.

Message 5 of 8 (102 Views)

Re: Link A Device Is Missing from Settings on IOS

@brigade4407 Do you now have access to chat and Link functions?
__________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 6 of 8 (99 Views)

Re: Link A Device Is Missing from Settings on IOS

★★★★★ Newbie

@ChristophIV Yes sir, I do now.  Thank you again for your guidance with this issue.  To me, the most important part of this was to open the ticket by using the in-game Help button.  When that cross-launches your device's browser, apparently it includes additional game details within the case so Tech Support can locate your account.  I ended up having to create multiple cases so they could find my account (even though I always included my Player ID).

Message 7 of 8 (94 Views)

Re: Link A Device Is Missing from Settings on IOS

@brigade4407 Sorry it was such a hassle. Glad to hear you are all sorted.
__________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 8 of 8 (92 Views)
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