If you reach Level 500, you get an error message when you try to sign in saying "Server Shutting down - Internal server error" and it won't let you sign in no matter how much you try. You cannot switch servers either. I tried all troubleshooting tips, but it has to do with being level 500 on the game. This is just to inform EA to fix this bug so it won't happen to anymore people. I have a picture of what the error message looks like too.
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February - last edited February
I know this has been frustrating. The patch notes just went live (see here) and say:
- Fixed bug that was causing players that reached account level 500 to crash or access their inventory or store.
Could you restart the game and try it again there?
Edit to add steps:
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Hey I get a server shutting down error and it wont let me connect, I play on xbox gt is need a soda. The only way it let's me play is if I turn my second controller on and switch between them
January - last edited January by EA_Kent
@aka_Shadyyy Are you level 500 as well?
@DVNT_Dash But are you allowed to play the game still?
@EA_Kent My friend did that already. It has to do with his account being level 500. All the troubleshooting steps won't help, it is a in-game problem
Here is a video and a picture of what it looks like from a friend of mine who has the bug and hasn't been able to play in 2 days.
[CM - Merged multiple posts together]