If you reach Level 500, you get an error message when you try to sign in saying "Server Shutting down - Internal server error" and it won't let you sign in no matter how much you try. You cannot switch servers either. I tried all troubleshooting tips, but it has to do with being level 500 on the game. This is just to inform EA to fix this bug so it won't happen to anymore people. I have a picture of what the error message looks like too.
Solved! Go to Solution.
February 2020 - last edited February 2020
I know this has been frustrating. The patch notes just went live (see here) and say:
- Fixed bug that was causing players that reached account level 500 to crash or access their inventory or store.
Could you restart the game and try it again there?
Edit to add steps:
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Hey I get a server shutting down error and it wont let me connect, I play on xbox gt is need a soda. The only way it let's me play is if I turn my second controller on and switch between them
Would you be able to try logging into Apex Legends on a different account to test and see if you're still getting the same error? We're working on gathering up some information about this message. Let me know how that goes when you can.
January 2020 - last edited January 2020 by EA_Kent
@DontDieShady Are you level 500 as well?
@DVNT_Dash But are you allowed to play the game still?
@EA_Kent My friend did that already. It has to do with his account being level 500. All the troubleshooting steps won't help, it is a in-game problem
Here is a video and a picture of what it looks like from a friend of mine who has the bug and hasn't been able to play in 2 days.
[CM - Merged multiple posts together]