Latency Issue In-Game

[cionida]

Hi all,

Just recently, I started experiencing latency issues (response rate of game is slower) whenever I initially started up Apex. It went away the first time after re-booting my gateway, but my second instance of the issue did not perform the same. Re-booted gateway, restarted computer, nothing. After hours of troubleshooting, the latency issue just... disappeared slowly? It got a lot better at one point, then just disappeared entirely. I tried gaming today, and again found the same issue.

When performing the recommended UOTrace. my Trace Route indicated that some hop in-between was receiving bad ping. However, when I polled it for a 100 packets, there seems to be no issue. Ping is fine and no packet loss. However, I still experience latency issue in-game.

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
dsldevice.attlocal.net 192.168.1.254 1 0ms
45-27-72-1.lightspeed.tukrga.sbcg45.27.72.1 2 2ms
* Unknown Host * 107.212.169.22 3 598ms
* Unknown Host * 12.242.113.162 4 4ms
* Unknown Host * 12.244.1.14 5 4ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 72.21.222.255 9 20ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
* Unknown Host * 0.0.0.0 13 0ms
* Unknown Host * 0.0.0.0 14 0ms
* Unknown Host * 0.0.0.0 15 0ms
* Unknown Host * 0.0.0.0 16 0ms
* Unknown Host * 0.0.0.0 17 0ms
* Unknown Host * 0.0.0.0 18 0ms
* Unknown Host * 0.0.0.0 19 0ms
* Unknown Host * 0.0.0.0 20 0ms
* Unknown Host * 0.0.0.0 21 0ms
* Unknown Host * 0.0.0.0 22 0ms
* Unknown Host * 0.0.0.0 23 0ms
* Unknown Host * 0.0.0.0 24 0ms
* Unknown Host * 0.0.0.0 25 0ms
ec2-52-86-226-95.compute-1.amazon52.86.226.95 26 19ms

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
dsldevice.attlocal.net 192.168.1.254 1 0ms 0ms 0% 101 / 101 0ms / 2ms
45-27-72-1.lightspeed.tukrga.sbcg45.27.72.1 2 2ms 1ms 0% 101 / 101 1ms / 3ms
* Unknown Host * 107.212.169.22 3 2ms 2ms 0% 101 / 101 2ms / 3ms
* Unknown Host * 12.242.113.162 4 4ms 100% 0 / 101
* Unknown Host * 12.244.1.14 5 4ms 100% 0 / 100
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 72.21.222.255 9 20ms 100% 0 / 100
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
* Unknown Host * 0.0.0.0 13 0ms
* Unknown Host * 0.0.0.0 14 0ms
* Unknown Host * 0.0.0.0 15 0ms
* Unknown Host * 0.0.0.0 16 0ms
* Unknown Host * 0.0.0.0 17 0ms
* Unknown Host * 0.0.0.0 18 0ms
* Unknown Host * 0.0.0.0 19 0ms
* Unknown Host * 0.0.0.0 20 0ms
* Unknown Host * 0.0.0.0 21 0ms
* Unknown Host * 0.0.0.0 22 0ms
* Unknown Host * 0.0.0.0 23 0ms
* Unknown Host * 0.0.0.0 24 0ms
* Unknown Host * 0.0.0.0 25 0ms
ec2-52-86-226-95.compute-1.amazon52.86.226.95 26 20ms 19ms 0% 100 / 100 19ms / 27ms

Are there any other troubleshooting tools that I can use to further investigate?

[EA_Kent]

Hey @cionida. 

What sort of troubleshooting steps have you been able to try so far since this started happening? 

/Kent