Help us improve Answers HQ! Take Survey No, Thanks

Land expansion progress lost

by GaribaldiForever
Reply

Original Post

Highlighted

Land expansion progress lost

★ Novice

I bought a land expansion and all was well. Then the game crashed a few days ago and I lost the expansion progress marker on the plot.  Now every expansion space says "Another land expansion is currently unlocking", including the space I was expanding.  It should have finished by now, but it hasn't and I can't select any other space to expand, so I'm hitting my space limit.  How do I either get my expansion back, or cancel it so I can start again?

Message 1 of 3 (485 Views)
Highlighted

Re: Land expansion progress lost

The best thing at this time is to contact an EA game advisor about this issue. 

You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us' 

 

Open the spoiler for picture how to get to the 'Contact Us' button:

 

Spoiler
collage.jpg

The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud. 

 

An image in the spoiler on where to find the backup options:

Spoiler
backup.jpg

If you choose the 'Report Bug' option you might not receive a reply from EA. 

 

If you can't access the app for some reason. You can also contact EA outside of it.  

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

 

You can also contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

-----  

do not work for EA

Message 2 of 3 (460 Views)
Highlighted

Re: Land expansion progress lost

★ Apprentice

I’ve contacted EA and they just close my case without resolving, I’ve tried uninstalling and reinstalling and restoring my purchases and nothing works, I can open land on every lot except my home lot where it always says another land is currently unlocking even though no land is unlocking

Message 3 of 3 (177 Views)
Twitter Stream