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Lag in Fifa 20

by Teeny_707
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Lag in Fifa 20

★★ Novice

Every time I'm playing online I'm always getting some type of lag! I played Ultimate Team and getting either a speed up lag, where the game freezes and then tries catching up to every moment that's played already, or even not being able to move my players for a short amount of time! I've been in EA Chat many times and done a lot of troubleshooting to fix the issue but nothing works. I've played on WiFi with my 2.4 GHz  band and also my 5 GHz connection and getting the same problem even when I switched to a wired connection. My speeds are 250 Mbps which should be plenty to play a game online, I recently switched to 500 Mbps and still get the lag!! I've messaged an opponent while I was getting the lag to see if they were getting it too but it's only coming from one end, my opponent wasn't having any issues. This issue has to be resolved and it has to be the servers, EA have to do something or I won't be buying this game again. Attached I have a Speed Test with my 2.4 GHz WiFi

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Re: Lag in Fifa 20

Community Manager
@Teeny_707 Thanks for that, I'll see that it gets to the right teams.
-EA Cade

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Re: Lag in Fifa 20

★★★ Apprentice

see this thread here, it's most probably EA, match making and their servers, not your connection:

https://answers.ea.com/t5/Technical-Issues/Ultimate-team-button-delay-and-speed-UP-lag/m-p/8301996/h...

 

anyhow, the deletion of all squads (beside one), creating a new one (and delete the other one) via FUT companion app is one tip (do not ask for logic behind).

deleting the profile within the game and afterwards on PS4 / Xbox settings etc. is another. Ensure not to delete career mode savings. Only other settings and downloaded squads etc.

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Re: Lag in Fifa 20

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@Teeny_707 Hey there, can you get me a screenshot of the PS4 connection status screen showing the up/down speeds and NAT types so I can look into this further?
-EA Cade

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Re: Lag in Fifa 20

★★ Novice

I've attached the photo from the PS4 screen

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Re: Lag in Fifa 20

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@Teeny_707 Thanks for that, your upload speed is a little bit slow but not too far off what we recommend.

Can you try changing your DNS on the PS4 to the Google DNS or OpenDNS please and let me know if that helps at all?
-EA Cade

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Re: Lag in Fifa 20

★★ Novice

I used a website to check best DNS with Namebench and my DNS came up as the fastest solution. I switched anyways to Google DNS and OpenDNS to try it anyways but still getting the same lag issues

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Re: Lag in Fifa 20

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@Teeny_707 Sorry for the delay, is there any way you can get us footage of the type of lag you're seeing so I can get this sent up for review?
-EA Cade

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Re: Lag in Fifa 20

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https://twitter.com/Teeny_707/status/1182907828786192386?s=19

 

Look at the small video of online gameplay. Look how fast the players are moving and how fast the time is moving after the game freezes. It's trying to catch up and I can't do anything at all. I'm the only one affected while my opponents don't get any lag at all

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Re: Lag in Fifa 20

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@Teeny_707 That is definitely speed up lag you're seeing, so data is getting lost somewhere.

This is happening in FUT as well? The match you linked was a pro clubs match which are nearly impossible to troubleshoot due to the 11 different connections to the match that can be the cause of the issue.
-EA Cade

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Re: Lag in Fifa 20

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Yes, the same thing is happening in FUT as well. I try different online game modes and I get the same issue. It's impossible for me to play an online game

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