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Kicked out of game.

by MBOOTS__84
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Kicked out of game.

★★ Novice

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Chooch_84
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 08/02/2019
What time did you see the bug? (HH:MM AM/PM) 4:00pm
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I play a match
What happens when the bug occurs? I start playing and it says lost connection but my internet is working fine.
What should be happening instead? I should be able to play a game.

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Chooch_84
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 08/02/2019
What time did you see the bug? (HH:MM AM/PM) 4:00
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I play a match I get kicked out.
What happens when the bug occurs? I log in to play a match and it finds and opponent and at the 3:45 mark it says lost connection and the match is a draw. Every time.
What should be happening instead? I should be able to play the full game.

Message 1 of 9 (216 Views)

Accepted Solution
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Re: Kicked out of game.

Community Manager

It sounds like you may be having issues with your connection @MBOOTS__84. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

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Message 4 of 9 (183 Views)

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Re: Kicked out of game.

★★ Newbie

This happens to me in the Seasons mode -_-... Min 1:38 I get kicked out and I get the game as Lost :/

Message 2 of 9 (195 Views)
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Re: Kicked out of game.

★★ Novice

So how did they fix the problem?

Message 3 of 9 (189 Views)
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Re: Kicked out of game.

Community Manager

It sounds like you may be having issues with your connection @MBOOTS__84. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

Message 4 of 9 (184 Views)
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Re: Kicked out of game.

★★ Novice
@EA_Darko I’ve done that and I’ve played other games online and not had any issues my connection is not the issue,I even hardlined it to my modem and still happens.
Message 5 of 9 (159 Views)
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Re: Kicked out of game.

★★ Novice
@MBOOTS__84 Now I can’t even connect to ea servers. What’s going on. Can someone please answer me.
Message 6 of 9 (147 Views)
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Re: Kicked out of game.

Community Manager

Hey @MBOOTS__84 can you share the UO Trace you ran when you went through the troubleshooting steps?


Darko

Message 7 of 9 (106 Views)
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Re: Kicked out of game.

★★ Novice
@EA_Darko I had emailed ea to look at if I got banned and late last night my ea account was working again.
Message 8 of 9 (95 Views)
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Re: Kicked out of game.

Community Manager

Good to hear that it's working again @MBOOTS__84.

 

I'm assuming that it was a connection issue as if it was a ToS sanction you would have received an email with information.

Darko

Message 9 of 9 (92 Views)
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