Help us improve Answers HQ! Take Survey No, Thanks

Kick-off issues with FIFA19 and FIFA21

by Gamer4Real1000
Reply

Original Post

Accepted Solution

Kick-off issues with FIFA19 and FIFA21

★★ Novice

I am having issues with playing games in Kick-off mode. This never used to be the issue until late last year. It started with the Fifa21, now same issue persist on the Fifa19. My platform is Microsoft Xbox One X

 

It requires me to create a kick-off name, though already have one, and when i try to start the game, it doesn't progress :unable to retrieve you kick-off name's data. please try again". Prior to now, on FIFA 19, i will have friends come over, create a kick-off name and we play against each other. But its no longer the case, we have this same error always. Today, on Fifa19, i can play kick-off by myself but can't play with a friend. On fifa21, i can't play kickoff either by myself or with a friend.

 

I am wondering what update broke the system.

 

I have uninstalled and reinstalled but still having same issues. This is frustrating.

 

Kindly help resolve for both versions

Message 1 of 10 (228 Views)

Accepted Solution

Re: Kick-off issues with FIFA19 and FIFA21

Community Manager

@Gamer4Real1000 

 

There are some suggestions in this thread. Take a look and let me know if any of them help.

Aljo.png

View in thread

Message 4 of 10 (173 Views)

All Replies

Re: Kick-off issues with FIFA19 and FIFA21

Community Manager

Hi there, @Gamer4Real1000.

 

Are you trying to link multiple profiles to one kick off name?

Aljo.png
Message 2 of 10 (204 Views)

Re: Kick-off issues with FIFA19 and FIFA21

★★ Novice

No. just my own

Message 3 of 10 (190 Views)

Re: Kick-off issues with FIFA19 and FIFA21

Community Manager

@Gamer4Real1000 

 

There are some suggestions in this thread. Take a look and let me know if any of them help.

Aljo.png
Message 4 of 10 (174 Views)

Re: Kick-off issues with FIFA19 and FIFA21

★★ Novice
@EA_Aljo i will read, try the suggestions, and get back to you. i am happy you are helping. i have been feeling frustrated for weeks now
Message 5 of 10 (163 Views)

Re: Kick-off issues with FIFA19 and FIFA21

Community Manager

@Gamer4Real1000 

 

Sounds good! I hope that helps. Let me know. Thanks Standard smile

Aljo.png
Message 6 of 10 (161 Views)

Re: Kick-off issues with FIFA19 and FIFA21

★★ Novice

i have tried some of the workarounds mentioned. Non has worked.

Message 7 of 10 (122 Views)

Re: Kick-off issues with FIFA19 and FIFA21

Community Manager

Hello, @Gamer4Real1000 

 

I'm very sorry, but I don't have any other suggestions. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png
Message 8 of 10 (95 Views)

Re: Kick-off issues with FIFA19 and FIFA21

★★ Novice
@EA_Aljo i did that a few times. they keep asking me to create an issue in AnswersHQ
Message 9 of 10 (69 Views)

Re: Kick-off issues with FIFA19 and FIFA21

Community Manager

@Gamer4Real1000 

 

You said some of the suggestions were tried. Can you try them all?

Aljo.png
Message 10 of 10 (59 Views)
Twitter Stream

ea-dualentitle-promo-splash

Upgrade to a next gen console

Have a physical game disc for FIFA 21 but bought a discless console? Use our webform.

View more on EA Help

fifa21-promo2

Keep your account safe

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help