I am having issues with playing games in Kick-off mode. This never used to be the issue until late last year. It started with the Fifa21, now same issue persist on the Fifa19. My platform is Microsoft Xbox One X
It requires me to create a kick-off name, though already have one, and when i try to start the game, it doesn't progress :unable to retrieve you kick-off name's data. please try again". Prior to now, on FIFA 19, i will have friends come over, create a kick-off name and we play against each other. But its no longer the case, we have this same error always. Today, on Fifa19, i can play kick-off by myself but can't play with a friend. On fifa21, i can't play kickoff either by myself or with a friend.
I am wondering what update broke the system.
I have uninstalled and reinstalled but still having same issues. This is frustrating.
Kindly help resolve for both versions
Solved! Go to Solution.
I'm very sorry, but I don't have any other suggestions. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!