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Keep getting disconnected from ea servers fifa 20

by Wh1TE_mAgiC
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Original Post

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

@MarthaMay_1212 

 

How frequently are you disconnecting? Is it only in Volta?

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Message 91 of 181 (490 Views)

Re: Keep getting disconnected from ea servers fifa 20

★★ Novice

It’s after every game in Volta. I am unable to advance past the point as it won’t save where I am in the game. Because it disconnects 

Message 92 of 181 (471 Views)

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

@MarthaMay_1212 

 

What system are you playing on? Also, have you done any troubleshooting yet? I'd like to avoid repeating steps. Thnank you.

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Message 93 of 181 (457 Views)

Re: Keep getting disconnected from ea servers fifa 20

★★★ Newbie

I keep losing connection the EA servers whilst in-game. my internet connection is strong as there is nothing else having problems. my connection is completely fine, but yet the servers just shut me out. been happening for months to the point I left the game for a while, came back and is still happening. I was in a good division on seasons and now I am in Division 8... I'm also on Xbox one 

Message 94 of 181 (438 Views)

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

Hello, @doserflashtail.

 

We should go through some connection troubleshooting to rule out any issues on your end. First, are you on a wired or wireless connection?

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Message 95 of 181 (432 Views)

Re: Keep getting disconnected from ea servers fifa 20

★★★ Newbie
@EA_Aljo wired
Message 96 of 181 (419 Views)

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

@doserflashtail 

 

Great. That's much better than wireless. Did you already go through the power cycling steps I mentioned previously? If so, something else to try is clearing your alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

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Message 97 of 181 (404 Views)

Re: Keep getting disconnected from ea servers fifa 20

★★★★★ Newbie

Since the last update to fifa 20, the EA server could not be accessed! PS4

Message 98 of 181 (379 Views)

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

Hello, @Her0006.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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Message 99 of 181 (365 Views)

Re: Keep getting disconnected from ea servers fifa 20

★★ Novice

i have been having the same problem as i keep consistently disconnecting from the ea servers, i have tried many of the solutions you have given and nothing has worked so far. 

Message 100 of 181 (326 Views)
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