Help us improve Answers HQ! Take Survey No, Thanks

Keep getting disconnected from ea servers fifa 20

by Wh1TE_mAgiC
Reply

Original Post

Accepted Solution

Keep getting disconnected from ea servers fifa 20

[ Edited ]
★★★ Novice

Every time Ioad up ultimate team or volta on fifa 20 i cant stay on the servers for anymore than 5 minutes before getting disconnected! Tried everything from rebuilding database to changing network settings was on chat with ea support and they ended the chat before problem was even resolved. Any advice?? Only started happening after the new update yesterday!

Message 1 of 181 (12,620 Views)

Accepted Solution

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

@Wh1TE_mAgiC 

 

Thanks for checking. Next, try updating your DNS servers with the instructions here: https://support.opendns.com/hc/en-us/articles/115003048283-Changing-DNS-on-Popular-Gaming-Systems-PS.... Let me what happens.

Aljo.png

View in thread

Message 12 of 181 (14,336 Views)

All Replies

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

Hello, @Wh1TE_mAgiC.

 

Let's see if we can that disconnect issue to clear up. First, what system are you playing on? Also, do you use a wired or wireless connection?

Aljo.png
Message 2 of 181 (12,585 Views)

Re: Keep getting disconnected from ea servers fifa 20

★★★ Novice

I'm on ps4 and yup wired connection nothing has changed for my internet connection it's still the same just keep getting kicked from server

Message 3 of 181 (12,569 Views)

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

Thanks for the details, @Wh1TE_mAgiC

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know what happens.

 

Aljo.png
Message 4 of 181 (12,545 Views)

Re: Keep getting disconnected from ea servers fifa 20

★★★ Novice

Nope kicked out again literally just scrolled across to squads hit clicked into sbc's and then kicked off servers. 

Message 5 of 181 (12,537 Views)

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

@Wh1TE_mAgiC 

 

Is it happening at other times besides going into SBCs? Also, are you on a wired or wireless connection?

Aljo.png
Message 6 of 181 (12,501 Views)

Re: Keep getting disconnected from ea servers fifa 20

★★★ Novice
@EA_Aljo yeah I can just be sitting on fifa main screen and it disconnects me! And wired connection.
Message 7 of 181 (12,497 Views)

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

@Wh1TE_mAgiC 

 

Did this just start happening or has it been going on for quite a while now? 

 

Can you check the network settings on your PS4 and tell me what the NAT type is?

Aljo.png
Message 8 of 181 (12,489 Views)

Re: Keep getting disconnected from ea servers fifa 20

★★★ Novice

Only started a couple days ago when I got the new update and nat type 2

Message 9 of 181 (12,482 Views)

Re: Keep getting disconnected from ea servers fifa 20

Community Manager

@Wh1TE_mAgiC 

 

Can you log in to your router and check to see if UPnP is enabled? While you're at it, check for a QoS (Quality of Service) option and see if it's enabled.

Aljo.png
Message 10 of 181 (12,480 Views)
Twitter Stream