[July 21] Apex Account Reset
by cherrymiley22Original Post
Hey folks,
Since the fix for this issue was implemented, we've seen a number of posts reporting this was ongoing.
After reviewing the reports however, these do not appear to be related to this particular situation. We'll be closing the thread here to avoid any further confusion as this issue is resolved.
If your account was fully reset and you haven't played in some time, it's possible this was due to an issue back on April 2nd. Please post in this thread if you believe that to be the case and we'll take a look.
If a reset has happened more recently, what we've been finding after reviewing additional reports is that platforms have been unlinked, which causes a loss of progress. As a reminder, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. If you link your platform to a different EA account, you'll lose access to that progress.
In those situations you'll need to re-link your platform to its original EA Account to attempt restoring access, thanks!
