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Re: Item bought by mistake

by GladOS-013
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Accepted Solution

Item bought by mistake

[ Edited ]
★★★★ Novice

Hello

I bought by mistake a Mk12 ArmaTek Fusion Furnace. I would like to have my cristals back.

Will it be also possible in the future to have a confimation message when you buy a such item like you put a zeta on a character to prevent a mistake ?

My ID is <Edit - PlayerID removed for security purposes>

Calimero IG.

Thank you

Message 1 of 4 (214 Views)

Accepted Solution

Re: Item bought by mistake

Hi @jedijvc31 , I'm sorry to hear you accidentally purchased an item!

Please contact SWGOH Customer Support, and explain the situation to them. Let them know you had an "accidental purchase" of gear, and that you would like to refund it.

In some situations, they can provide a crystal refund for these types of accidental purchases. Good luck!
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...
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I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!

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Message 2 of 4 (191 Views)

All Replies

Re: Item bought by mistake

Hi @jedijvc31 , I'm sorry to hear you accidentally purchased an item!

Please contact SWGOH Customer Support, and explain the situation to them. Let them know you had an "accidental purchase" of gear, and that you would like to refund it.

In some situations, they can provide a crystal refund for these types of accidental purchases. Good luck!
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 2 of 4 (192 Views)

Re: Item bought by mistake

[ Edited ]
★★★★ Novice

Well of course it is not possible...

Message 3 of 4 (168 Views)
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Re: Item bought by mistake

Frown I'm not sure under what conditions they approve or reject these requests.

All I know is the path on which to send you for the only way to get a refund.
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 4 of 4 (150 Views)

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