Is there a bug in EA's TOS team

[1xtYhsMx2Y]

EA （英语）EA 的 TOS 团队有错误吗？

Is there a bug in EA's TOS team? My account was hacked a few days ago, and hackers used cheats to play my APEX. My APEX was banned. After discovering this, I contacted the EA team for further investigation. After reviewing, the EA team confirmed that my account had been hacked and lifted my ban. However, I still cannot play games. I stayed in the APEX game hall for a while and was kicked out of the server, showing that my APEX client was banned?

[EA_Pulsar · Accepted solution]

Hey @1xtYhsMx2Y  I understand that you are looking for more information on account sanctions and your account status, but unfortunately, we cannot provide much detail on this public forum. We have a specialized team that handles such disputes, and they will be the ones to contact you regarding your specific case. The team will complete a review of your account to see what's going on. 

Here are the steps you need to follow to reach them using the web form:  

Get information about your EA Account lock, ban, or suspension  

[1xtYhsMx2Y]

[edited]

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CM Edited post to clean things up and align with rules 

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[EA_Pulsar · Accepted solution]

Hey @1xtYhsMx2Y  I understand that you are looking for more information on account sanctions and your account status, but unfortunately, we cannot provide much detail on this public forum. We have a specialized team that handles such disputes, and they will be the ones to contact you regarding your specific case. The team will complete a review of your account to see what's going on. 

Here are the steps you need to follow to reach them using the web form:  

Get information about your EA Account lock, ban, or suspension