Ini

by Chulianss
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Ini

★★★ Newbie

My ps4 says: 

Canot sing in, either your account has been locked due multiple failed sing-in attempts, or password needs to be reset due to security reasons

If your account has been locked wait a while and then try singing in again

 

I tried multiple times with the right password and it won't let me sing in!!! And it's the right password because I can get in on my phone but it won't let my on my ps4

 

What should I do?

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Accepted Solution

Re: Ini

Community Manager

@Chulianss

 

This seems like a PS4 account issue, try using the following link to reset your password:

 

https://support.playstation.com/s/reset-password?language=en_US&flow=Reset+Password

 

If you continue to have difficulty, please use/contact Playstation Support.

 

Thanks.

barry.png

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Message 2 of 4 (1,172 Views)

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Re: Ini

Community Manager

@Chulianss

 

This seems like a PS4 account issue, try using the following link to reset your password:

 

https://support.playstation.com/s/reset-password?language=en_US&flow=Reset+Password

 

If you continue to have difficulty, please use/contact Playstation Support.

 

Thanks.

barry.png
Message 2 of 4 (1,173 Views)

Re: Ini

★★★ Newbie

 but I can't sing in so I can't get in to account information

Message 3 of 4 (1,162 Views)

Re: Ini

★★★ Newbie
Message 4 of 4 (1,158 Views)