November 2017 - last edited November 2017
Hi Roger,
I've created an account here just to post this. It's been months and I still get this ads not working problem every single day. Its not an exaggeration and its starting to get really frustrating. One or two a day can be overlooked but more often than not I lose over 50-70 gems a day because of 'Ops something went wrong. Try again later'. I've checked my internet, reset my Ad Identifier and yes I've tried trying again later but to no avail.
I understand that its a back end issue and its not your fault but watching multiple ads a day and not getting a compensation when the ad screen says 'You WILL receive 5 gems' feels like fraud to me. I used to put in some money into the game but this issue has really affected how much I enjoy the game and its support system. Kindly resolve this issue ASAP, come out with a statement, or provide compensation because its clearly affecting quite a few players.
I'm playing on an
-Iphone 7
-iOS 11.1
-player ID: 1002370808072
-game version: v 1.22.14
Thank you very much for your time.
November 2017
"oops, something went wrong. please try again later"
Since I got a new cell phone, 90% of ads do not work!
(In the previous cell phone there will be no problems)
Please please fix!
Player: 1002161250250
Device Name: galaxy A7
Operating System: android 7.0
Waiting for an answer
November 2017
I have this problem too. I am on an iphone 5s on ios 11 and my player id is 1003190185293 and ads don't load for me. When I tap the button, I can usually load one ad and get the gems. If I watch a second ad, the ad won't load and I will be stuck on a black screen. I have tried the reset ad identifier and it only works sometimes.
December 2017
How should i do if i use ipad apple for playing?
January 2018
The same problem for many months... Sometimes happen that I can see black window instead of ads...
Its doesnt matter of your gadget (tablet or mobile phone or brand of your gadget or operation system etc) cuz Im seeing this problem with different phones and from iOS 10.* and till the last version of iOS (11.2.1)... Hope that EA Specialists will fix it soon.
January 2018 - last edited January 2018
I can see black window instead of ads...
Leagoo M8
android 6.0
ID 1003012333851
February 2018
Ads have been playing but not giving gems this morning. "Oops, something went wrong. Please try again later."
[Device Name]: iPhone 6
[Operating System/OS]: iOS 11.2.5 (15D60)
[Player ID]: 1002622015560
I tried with and without Wifi. Doesn't change anything.
iPhone 5S (same OS, same PlayerID, no SIM, so wifi only) displays the same issue.
February 2018
Samsung Galaxy S7
Android 7.0
Player ID: 1002284650639
I noticed the ads icon about 2 hours earlier than usual today, went to play the ads for gem, but the "circle" icon kept going round and round with no ad loading. Tried again at the normal time ads usually play, but same problem.
February 2018