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[Info Request] NFS Heat won't download

by RHECVoltage
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[Info Request] NFS Heat won't download

[ Edited ]
★★ Newbie

I recently purchased NFS Heat from Amazon and received a code to put into Origin. I put the code into the redeem code tab in Origin and it put the game in my game library. When I pressed download on the game, it said preparing and then said "Origin needs to download files and is waiting for permission. Please choose "Yes" when Windows prompts you for permission." I never received a prompt to say yes and I am still unable to play the game. I either want a refund or a fix to this issue as I spent $60 on a game that I can't even download. 

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Re: [Info Request] NFS Heat won't download

★ Guide

@RHECVoltage 

 

This happened to me too. Sign out of Origin and sign back in. Try downloading it again. If this doesn't work reboot and sign back into Origin, now it should work. I didn't have to reboot, but if all else fails, reboot. 

Message 2 of 7 (191 Views)
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Re: [Info Request] NFS Heat won't download

★★ Newbie

did all of that and it still doesn't work, I don't know what to do anymore.

Message 3 of 7 (169 Views)
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Re: [Info Request] NFS Heat won't download

Community Manager

@RHECVoltage If you still don't get the prompts after a system restart, can we check if you're using a Windows account with install privileges? You may need to get the admin account for that PC to install the game. 

If that isn't a factor, you can type "UAC" into the Windows Search bar, then choose the User Account Control Settings. Can you let us know what this is set to?

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Re: [Info Request] NFS Heat won't download

★★ Novice

Done this all, same exact issue with no luck.


@EA_David wrote:

@RHECVoltage If you still don't get the prompts after a system restart, can we check if you're using a Windows account with install privileges? You may need to get the admin account for that PC to install the game. 

If that isn't a factor, you can type "UAC" into the Windows Search bar, then choose the User Account Control Settings. Can you let us know what this is set to?


 

My Account Control Settings are set to "always notify"

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Re: [Info Request] NFS Heat won't download

Community Manager

Thank you for the info, that certainly sounds like it should be working. 

Can you try swapping to another Windows User account as a test and see if you can install the game that way?

 

https://support.microsoft.com/en-ie/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Message 6 of 7 (94 Views)
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Re: [Info Request] NFS Heat won't download

★★ Novice

Actually, I wound up solving it by reinstalling the Origin client. A bit of a weird fix for one single game but it did wind up working. Though I was being stupid up at 2 AM trying to figure out how to fix it, so that made it a bit more aggravating than it normally would have been, heh...

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