Infinite Download loop

[KOR_ChiefEditor]

1. Open Origin...

2. Download Apex...

3. 99.9% download...

4. Back to 40~50% download...

5. 99.9% download...

6. reset 40~50% 

i try 

1. restart origin

2. reinstall origin

3. reinstall windows

4. update windows

How can i fix this problem...

help me...

[EA_Darko]

Sorry to see that you are having issues @KOR_ChiefEditor.

Can I ask you to ensure that the ports for Origin are open on your router: 

• TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
• UDP: 1024-1124; 18000; 29900

Once done, try the download again and see what happens.

Let me know how you get on.

Darko

[F340BD]

@KOR_ChiefEditor 

Check your drive space where the game is installed and the temp location for where downloads go + windows temp files.

Also do a scan of the drives related locations could have an issue.

[NedaGarib]

How the hell do I change that ? My download speeds are stuck at 24 kb/s max whilst my internet download speed is around 40 MB/s. My game downloads for 3-4 days whilst I can watch 4K 60 fps videos on YT without any issues. WTF ???

[EA_Darko]

Best thing for it @NedaGarib is taking a couple of minutes and trying the following steps:

• Disable all background programs on your system (including Steam). You can also do this with a clean boot
• Temporarily disconnect all other devices that you don't need from your network
• Use a wired connection
• Make sure Origin is accepted in your anti-virus and firewall
• You can also try using Safe Mode Downloading via Origin which is under Application Settings, Advanced

Let me know if they make a difference.

Darko

[NedaGarib]

I have tried these steps before. Btw the safe mode makes my download pause to 0.00 and won't go. I also got in contact with the support team and followed 3 different methods but nothing seems to work. I even reinstalled windows from how pissed I was and I got the same result. 

[EA_Darko]

This would point to a system issue @NedaGarib, I just tested Origin on a number of machines there and had no issues on any.

Try disabling your anti-virus and Firewall to see if it helps?

Darko

[soanderbrah]

Hi, my apex legends does not want to complete update it gets stuck at 99% every time, i uninstalled the came several times and did the repair function but still not working its been 2 weeks from the update and problem still persists any help? 

[Josheinn]

It didn't work