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Apex Legends Update problem

by soanderbrah
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Original Post

Infinite Download loop

★ Novice

1. Open Origin...

2. Download Apex...

3. 99.9% download...

4. Back to 40~50% download...

5. 99.9% download...

6. reset 40~50% 

 

i try 

1. restart origin

2. reinstall origin

3. reinstall windows

4. update windows

 

How can i fix this problem...

help me...

Message 1 of 8 (481 Views)

Re: Infinite Download loop

Community Manager

Sorry to see that you are having issues @KOR_ChiefEditor.


Can I ask you to ensure that the ports for Origin are open on your router: 

 

  • TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
  • UDP: 1024-1124; 18000; 29900

Once done, try the download again and see what happens.

 

Let me know how you get on.

Darko

 

Message 2 of 8 (457 Views)

Re: Infinite Download loop

[ Edited ]
★★★ Guide

@KOR_ChiefEditor 

 

Check your drive space where the game is installed and the temp location for where downloads go + windows temp files.

 

Also do a scan of the drives related locations could have an issue.

Message 3 of 8 (450 Views)

Re: Infinite Download loop

★★ Newbie

How the hell do I change that ? My download speeds are stuck at 24 kb/s max whilst my internet download speed is around 40 MB/s. My game downloads for 3-4 days whilst I can watch 4K 60 fps videos on YT without any issues. WTF ???

Message 4 of 8 (446 Views)

Re: Infinite Download loop

Community Manager

Best thing for it @NedaGarib is taking a couple of minutes and trying the following steps:

 

  • Disable all background programs on your system (including Steam). You can also do this with a clean boot
  • Temporarily disconnect all other devices that you don't need from your network
  • Use a wired connection
  • Make sure Origin is accepted in your anti-virus and firewall
  • You can also try using Safe Mode Downloading via Origin which is under Application Settings, Advanced

Let me know if they make a difference.


Darko

 

 

Message 5 of 8 (429 Views)

Re: Infinite Download loop

★★ Newbie

I have tried these steps before. Btw the safe mode makes my download pause to 0.00 and won't go. I also got in contact with the support team and followed 3 different methods but nothing seems to work. I even reinstalled windows from how pissed I was and I got the same result. 

Message 6 of 8 (426 Views)

Re: Infinite Download loop

Community Manager

This would point to a system issue @NedaGarib, I just tested Origin on a number of machines there and had no issues on any.


Try disabling your anti-virus and Firewall to see if it helps?


Darko

Message 7 of 8 (423 Views)
Highlighted

Apex Legends Update problem

★★ Newbie

Hi, my apex legends does not want to complete update it gets stuck at 99% every time, i uninstalled the came several times and did the repair function but still not working its been 2 weeks from the update and problem still persists any help? 

Message 8 of 8 (436 Views)
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