Inexplicable games are banned

[bilibili14856423]

Without violating the user agreement,the game was banned for unknown reasons.I was really distressed.The game account that had accompanied me for many years was lost,and now I am very depressed.

[EA_QueenBee · Accepted solution]

Hey @bilibili14856423,

I'm sorry to hear that your account got banned. While this isn't something we can help with here on the forums, you can raise a dispute to try and get your account unbanned by reaching out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.

[EA_QueenBee · Accepted solution]

Hey @bilibili14856423,

I'm sorry to hear that your account got banned. While this isn't something we can help with here on the forums, you can raise a dispute to try and get your account unbanned by reaching out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.