Re: FIFA 17 EASFC CATALOGUE BUG

by geopyth
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Original Post

Re: [INFO REQUEST] - Missing Catalogue Items

★★★ Newbie

Product: FIFA 17
Platform: PS4
What is your gamertag/PSN ID/EA Account name?: ER445KI

 

Which mode has this happened in?: Catalogue
How often does the bug occur?: All the time! I mean. I tried 1 time and everything disappeared.

 

Can you tell us the date (MM/DD/YYYY) that you saw the bug?: 09/11/2016
What time did you see the bug? (HH:MM AM/PM): 21:30 (Stockholm - Sweden)
What is your time zone?: GMT +01:00

 

Steps: How can we find the bug ourselves?What happens when the bug occurs?: I do not know! But when I go to the catalogue and purchase coin bonus for FUT it disappears from the Catalogue, but I never receive the coin bonus. I got 5*200! All the rest are lost. And I bought coin bonus for FUT from level 1 to level 30. I would like to have them back so that I will be able to receive the FUT bonus when playing games so that I can buy better player. However, i bought player contract for 99 games. And I do still have it. So it seams that the bug is only for the FUT coins.

 

Thank you for your help

Message 71 of 192 (8,219 Views)

Re: [INFO REQUEST] - Missing Catalogue Items

★ Novice
I have also had this issue, details for me are:
Product: FIFA 17
Platform:PS4
What is your gamertag/PSN ID/EA Account name?: Akhil 7079
Which mode has this happened in?: Catalogue
How often does the bug occur?: Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug?: 10/11/2016
What time did you see the bug? (HH:MM AM/PM): 13:00
What is your time zone?: GMT +4
Steps: How can we find the bug ourselves?: log in to my fut and check my bought items from the catalogue and see if I got the bought items.
What happens when the bug occurs?: Items bought from EASFC catalogue (specifically increased transfer list and coin boosts) have not been applied in FUT
What should be happening instead?: UT transfer list should be increased and I should get coin boost after matches
Message 72 of 192 (8,211 Views)

Re: [INFO REQUEST] - Missing Catalogue Items

[ Edited ]
★★★ Newbie
I also got the same problem. Please help

I have also had this issue, details for me are:
Product: FIFA 17
Platform:PS4
What is your gamertag/PSN ID/EA Account name?: blackcat2611
Which mode has this happened in?: Catalogue
How often does the bug occur?: Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug?: I cannot remember.
What time did you see the bug? (HH:MM AM/PM):
What is your time zone?: GMT +8
Steps: How can we find the bug ourselves?: log in to my fut and check my bought items from the catalogue and see if I got the bought items.
What happens when the bug occurs?: Items bought from EASFC catalogue (specifically increased transfer list and coin boosts) have not been applied in FUT
What should be happening instead?: UT transfer list should be increased and I should get coin boost after matches
Message 73 of 192 (8,181 Views)

Re: [INFO REQUEST] - Missing Catalogue Items

[ Edited ]
★★★★ Novice

- Game: FIFA 17

- Platform: PS4

- Gamertag / PSN ID / Origin ID: Avery0609

-How often does the bug occur?: Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug?: I bought this game nearly a week ago. It has been ongoing since I started playing. 
What time did you see the bug? (HH:MM AM/PM): Day one... 
What is your time zone?: GMT -5 Eastern
Steps: How can we find the bug ourselves?: Fix your catalogue. 

- Which item did you not receive: Items are simply not showing up in the catalogue at all or catalogue is not updating. . Certain historic kits are not showing up in the store (Specifically, La Liga kits, I am trying to get the historic Barcelona Jerseys) I can view them at the kit select when playing in manager mode but the prompt is to buy them in EAS FC but they are completely not view able and unable to be purchased in the catalogue. Am I missing a patch? 

 

Message 74 of 192 (8,158 Views)

Re: [INFO REQUEST] - Missing Catalogue Items

[ Edited ]
★★★★ Novice

Product: FIFA 17
Platform:Microsoft XBOX One
What is your gamertag/PSN ID/EA Account name?: Ezabio
Which mode has this happened in?: FIFA Ultimate Team
How often does the bug occur?: Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug?: 11/15/2016
What time did you see the bug? (HH:MM AM/PM): 08:00 PM
What is your time zone?: EST (IET) - GMT - 5:30
Steps: How can we find the bug ourselves?: I am not sure. I don't know what caused this issue.
What happens when the bug occurs?: I purchased upgrades to the transfer pile size. I should be at 100. I'm at 50. I'm unable to re-purchase it.
What should be happening instead?: I should be at 100 transfer pile size.

I purchased the upgrades for transfer pile size and only got to 50 out of 100.

Message 75 of 192 (8,124 Views)

Re: [INFO REQUEST] - Missing Catalogue Items

★★★ Newbie

- Platform:PS4( FUT mobile-app)

- Gamertag: Erntzn

- Which item did you not receive:20000 coins!

- Tried to buy Bellerin for 20000, got outbid but never recieved my coins back on the evening of November 2.(EU)
Got "Support" to start investigation after a WEEK OF ARGUING! have now waited for a month only to get a * over because " you are unable to verify any lost in-game assets"
Well i lostt 20000 coins!

This is  utterly unproffesional and unacceptable business practices from a a huge company such as EA.
The so-called support you get from the help center is also abysmal and should be shut down and re-worked completely.

Message 76 of 192 (8,107 Views)

Re: [INFO REQUEST] - Missing Catalogue Items

★★★ Newbie

Platform: Xbox One

- Gamertag- ZETLNA

- Which item did you not receive: Transfer Pile Upgrades

- Timestamp of when you purchased the item: It was the second day after early access was out for the people who had EA Access, Im barely complaining now because I didnt know where to go and i today I talked to a EA chat and they sent me here.

Message 77 of 192 (8,090 Views)

Re: FIFA 17 EASFC CATALOGUE BUG

★★★★★ Novice

What are you doing back there? Just collecting data??? Will you fix it?

will we get ever anything back? My post here was 40 days ago.

Next year i will go for PES

‎10-23-2016 11:34 PM - edited ‎10-24-2016 02:12 AM

Message 78 of 192 (8,086 Views)

Re: [INFO REQUEST] - Missing Catalogue Items

★★★ Newbie
Platform: PlayStation 4
Gamertag: tiemsko
Item missing: increase transferlist
Time: september 29th 2016 (first day of FIFA )
Message 79 of 192 (8,074 Views)

Re: FIFA 17 EASFC CATALOGUE BUG

★ Novice

I just had the EXACT same problem. I purchased about 70,000 worth of coins, and now i only have 2,000 coins. I don't understand why they would offer these coins in the catalogues, remove the points from the redeemable bank, and then not give me the coins, can someone please help me? 

 

Thank you very much, 

 

Michael Finn

 

my gamer tag is finns_36 

 

thank you. 

Message 80 of 192 (8,057 Views)