July 2019
Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? Bjisballin5
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/07/2019
What time did you see the bug? (HH:MM AM/PM) 4:45 pm
What is your time zone? CST - GMT - 6:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Watch game #21 for me.
What happens when the bug occurs? Disconnects me after the game ended and I won.
What should be happening instead? Giving me the win considering the game was over.
So this weekends gameplay has been some of the worst in a while. It’s whatever. I’m not going to get into it because it’s the end of fifa. However, today I was in match number 21 and I was 14-6. Well on my way to gold 1 and if I got lucky elite 3. I played a tough opponent we went to extra time and I ended up winning 2-1.... or so I thought. The game ended. Final whistle blew and then sent you to the match recap screen like always. Well when it sent me to the match recap screen it says “ea servers cannot process your request” kicks me out of fut. I was thinking well that’s really weird but oh well the game was over and completed so no concerns. Well I was wrong. Logged back onto ultimate team and then it says you disconnected from your last match and reduced my DNF multiplier. Now I’m freaking out and go check my record and I’m 14-7 instead of 15-6. Absolutely insane. The game had ended. How could I possibly get a loss if the game ended and I won??!! You have a champions channel for top 100 to watch their games which means you’re able to watch the games of everyone. Please watch game 21 and see how I won the game it ended yet I got a loss. This needs adjusted immediately. I absolutely love this game through all its flaws but when * like this is happening in July and I’m still grinding the game it makes me go crazy. I want my win that I earned. I’m not asking anything crazy or having demands, it’s really simple. I won the game and I just want my win. If this cannot be changed even though I know it can, then I need compensation in some other way. I wish I had a video of what happened and I would’ve taken one if I had known this would’ve happened. When a game ends and you’ve won why would you ever in a million years think the game is going to give you a loss? Please help me and get this resolved immediately.
Solved! Go to Solution.
July 2019
If your game is disconnecting on you @bjisballin23 then it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
It'll take you a couple of minutes to do them all but please do take the time and do them all.
Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.
Darko
July 2019
July 2019
July 2019
If your game is disconnecting on you @bjisballin23 then it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
It'll take you a couple of minutes to do them all but please do take the time and do them all.
Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.
Darko
July 2019
Same here, got disconnected from ea servers during my 28th match which was going well, and it costed me gold 2 rank. I finished at 16 wins. All my other stuff was still connected to internet, i just got randomely disconnected from ea servers.
i reported it on the french forum but no community manager seems to take the time to at least answer me...
i spent near a thousant euros on this game during the year and played more than 1500 games. Can I at least have an answer so I know what i can expect ? I think i deserve gold 2 rewards.
Thank you
July 2019
Hey @hgh_osiris if you are getting disconnected then the best thing to do is go through the steps I posted above to help improve your connection.
Darko
July 2019
July 2019 - last edited July 2019 by EA_Darko
Totally agree, this is an absolute shame. People spend hours every week end to get good rewards. We really commit to this. Most players put way more money on this game that they should. EA is making HUGE profit out of us and they aren’t even able to treat their player decently. It isn’t even possible for us to contact you in any other way than through this forum where we get automatically gernerated comment which tell us basically « sorry you fault » when everyone knows what a joke your servers are.
[Removed by CM]
July 2019
BTW I play on PS4 and my GT is ElPa6ficator.
Impatiently waiting for a real consideration of your company
July 2019