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I won more than 4 fut champ gemes

by Jass0oo0om97
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I won more than 4 fut champ gemes

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I won more than 4 fut champ games but the servers got me out all the times . So what now !!!!!!!!!!!

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Re: I won more than 4 fut champ gemes

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@Jass0oo0om97 

 

That's probably the issue then. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening the ports for FIFA. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com.

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Re: I won more than 4 fut champ gemes

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Hi there, @Jass0oo0om97.

 

I'll try to find out why you keep disconnecting. Does this happen only in Fut Champs or do you disconnect at other times as well? Also, are you on a wired or wireless connection? Thanks!

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Re: I won more than 4 fut champ gemes

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@EA_Aljo I use wireless connection and it happens in division rivals also .

Thanks for responding
Message 3 of 9 (237 Views)
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Re: I won more than 4 fut champ gemes

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@EA_Aljo It happens every where also
Message 4 of 9 (232 Views)
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Re: I won more than 4 fut champ gemes

Community Manager

@Jass0oo0om97 

 

That's probably the issue then. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening the ports for FIFA. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com.

Message 5 of 9 (219 Views)
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Re: I won more than 4 fut champ gemes

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@EA_Aljo Can you get back my wins ?
Message 6 of 9 (199 Views)
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Re: I won more than 4 fut champ gemes

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@EA_Aljo I just checked the wired connection in my first match and the same problem happened !!!!!!
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Re: I won more than 4 fut champ gemes

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@EA_Aljo I hate seeing myself losing points from wireless and wired connection because it’s the same problem for me nothing changed .. so I need your help to get back my points and fut champ wins please!!
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Re: I won more than 4 fut champ gemes

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@Jass0oo0om97 

 

Unfortunately, we're not able to return those points or modify your record. I'm very sorry. We need to find out why you keep disconnecting. Did you power cycle your console, modem and router after switching to a wire? If so, and you're still disconnecting, you should run a UO Trace for me. Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.

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