October 2020
This is my first time writing a questions thing so sorry if i messup..
Anyways, in this summer i was on discord doing a bunch of random stuff when suddenly i felt like playing apex bc that was all i did. I opened origin and the first thing i see is that im logged out bc im alr logged into another pc. I was like HUH??? i never give my password away nor do i EVER EVER log on to other peoples pc. So i logged in, signed out the other pc (i forgot to change my password) and then i load up apex. I was like, since apex is like the only game i have, that person MUST have done something on apex. I opened it, I saw all my legends and skins and cosmetics but then when i open a game 2 seconds after it opens the notification popped up saying "this clients game account has been banned: banned". I was confused af. I KNEW that whoever was on my account MOST DEFINITELY got me banned. And I knew he was hacking because when i HWID reset, changed my ip and wiped my windows, nothing, worked. Apex is like a drug to me and ive played it for so long and since i contacted EA they said it was right. I never did anything wrong. I dont like being banned from games i love. I dont hack anything. Even if i did apex would be an out for me for hacking. I would never hack a game i spent so much money on and have so many hours on. I worked my * off for that octane banner, HARD. Seeing this message makes me get all in depressed mode. Please, if theres anyone out there that can help, i need you.
Solved! Go to Solution.
October 2020
Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.
Contact support, for account problems.
https://help.ea.com/en/
or if you are on Twitter.
https://twitter.com/EAHelp.
or if you are on Facebook.
https://www.facebook.com/EAHelpHub
here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
https://help.ea.com/en-in/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
If you lost access to your Account. look here,
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/
for info on protect your account.
https://help.ea.com/en-sg/help/account/how-to-maintain-account-security/
https://help.ea.com/en-us/help/account/origin-login-verification-information/
October 2020
Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.
Contact support, for account problems.
https://help.ea.com/en/
or if you are on Twitter.
https://twitter.com/EAHelp.
or if you are on Facebook.
https://www.facebook.com/EAHelpHub
here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
https://help.ea.com/en-in/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
If you lost access to your Account. look here,
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/
for info on protect your account.
https://help.ea.com/en-sg/help/account/how-to-maintain-account-security/
https://help.ea.com/en-us/help/account/origin-login-verification-information/
November 2020
hi i got my apex legends account banned due to someone hacking into my ea account. and i was wondering if I can get it unbanned. I also submitted a case 11 days ago and haven't gotten an update
August 2021