I've tried to unsubscribe, but it won't let me. [ Edited ]

[Kahlikar]

I've followed every possible link, clicked every unsubscibe button etc about a week  ago, but the game is still saying I'm subbed on the character selection screen, I still have all of the subscriber benefits, and I just received my monthly cartel coins. My game time should have run out 2 days ago. I can't get hold of support, my in game ticket is just sitting there, the Australian support phone number literally plays a message on a loop telling me to come here then hangs up. What do I do next?

[proxos666]

@Kahlikar 

use https://account.swtor.com/user/subscription/cancel

phone lines are available during the listed hours

Phone Support – For any Account, Payment, or Technical issues our Customer Service team is here for you! You can reach them via the following numbers:

• USA: 1-(855)-345-2186 (Phone support available from 10.00 CT - 19.00 CT)
• UK: +44 (0) 208 1969 890 (Phone support available from 15.00 GMT - 00.00 GMT)
• Germany: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)
• France: + 49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)

Do not use the (0) if located outside the EU country listed, eg. for UK dial +44 208 1969 890

[Kahlikar]

@proxos666 As stated in the OP I've used every available link and the phone number literally plays a message on a loop telling me to ask here then hangs up on me. I'm in Australia.

[proxos666]

@Kahlikar 

lines are only available during the listed hours, and i am in Australia too

[Kahlikar]

@proxos666I have called it multiple times. There's no getting through. It's just a recorded message and then it hangs up.

ty for your help though.

[proxos666]

@Kahlikar 

the lines where down for covid but they are back up now, you will get a recorded message though if you call outside the listed hours

I work time as 1am to 10am for QLD etc

[proxos666]

@Kahlikar 

Support said your account is preferred , subscription time ran out yesterday