Have you tried a clean uninstall and reinstall of Razer Synapse to see if that makes any difference at all?
Got it, thanks!
Have you tried setting up your PC in a Clean Boot to test and see if that helps at all? If there's anything else running on the PC that could be interfering with the surround sound settings that may help to get around it.
For more information on how to set one up check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks again!
November - last edited November by EA_Kent
Thank you! I appreciate that.
Can you check something else for me when you've got the chance? I'm curious what Windows is currently seeing as the active driver for your Razer headset.
1. Open the Windows Control Panel and click on Hardware and Sound
2. Under Devices and Printers click on Device Manager
3. Click on Sound, video, and game controllers
4. Look for your Razer audio device and right click on it
5. Click on Properties
6. Click the Driver tab
What does it show there as the driver provider and driver date?
Got it, thanks! It looks like they're both using the correct drivers, so that's good. I was wondering if either of them might have been using the Windows driver instead of their own, but it doesn't look like that's happening in this case.
I'll pass this information along for a look.