March 2020
I enetered GAC but have not been entered. I have spoken with EA support and they have asked me to start a thread here for it to be resolved.
March 2020
Hi. I’ve also had this problem. I’m on every day and know that I clicked join. Logged on this morning and it wasn’t there.
please help.
thanks.
ally code. 696 427 428
March 2020
March 2020
March 2020
Hi GladOs.
thanks for your response.
I’ve been playing this game for a few years now and know how to log in to Grand Arena.
if I had thought that I might of missed it I wouldn’t of posted.
I log in for the next GAC straight after the last one finished and the review phase had finished.
appreciate your response but I if I’m not the only one then I would think that it’s an issue. Hence the post.
March 2020 - last edited March 2020
Thank you for your insite but I 100% did enter GAC. I understand some people forget but this is not the case here.
I had pressed the button and when I went back in the enter button was gone so I know this was not a lapse in judgment.
The game has glitches all over from characters to events and the players pay the price. As much as I appreciate your response I do not accept it as a credible solution to the problem.
March 2020
Still no offical response... just shows CG does no care about the community.
Followed all the steps asked a did not even get a response.
Worst team ever. Ever private messaged a member of the CG team. Joke.
March 2020
March 2020
I went through to the live chat system as soon as I realised. I clicked join it then came up with the enter where I had to wait to deploy teams.
When the GA started it showed as if I had not joined. EA support on live chat sent me here to get a response from CG so if this is not the correct place then EA need to sort their live chat staff out.
As to evidence of a bug... if the only action is a log the shows who joined BUT the bug does not show this then how do you prove it. How do I screen shot a bug before It happens if i did not know about it?
So when i say the staff dont care... it is in relation to my current treatment recived from staff. (Should I upload the live chat conversation as proof?)
March 2020
@ivDamage wrote:
Still no offical response... just shows CG does no care about the community.
@ivDamage wrote:
So when i say the staff dont care... it is in relation to my current treatment recived from staff. (Should I upload the live chat conversation as proof?)
So just a couple of friendly points:
1) Conflating your opinion of how your personal situation was handled to being representative of how "[the entire company of] CG" doesn't care about "[the entire] community" is a bit presumptuous.
2) Did the live chat support tell you to post on the "Technical Issues" section under the SWGOH section of AnswerHQ or did they tell you to go to "the forums." Because usually the customer support is fairly generic in their responses, and the lack of response from official EA employees is mostly related to you posting in an underused section of this forum.
3) Also, this is still an EA board, not a CG board. The web address starts with: "Answers.EA.com" The odds of getting a CG representative here are even lower.
4) If you were treated rudely by a customer service representative, then ask for a different rep, or a manager. I don't really see how "live chat" proof of one customer support personnel would lead to a conclusion that the entirety of CG doesn't care about the entire community. However, if uploading it would make you feel better, go ahead.
I know it's not the answer you want, but I'm trying to temper your expectations because what I've described is mostly likely what will happen. I know you 100% believe that you joined, but there are multiple reports on the front page of the Bug Section RIGHT NOW where players reported that they didn't get a chance to do a Tier of the Mythic Event over the weekend. QA Support checked, listed off the rewards that were granted, and the players responded along the lines of "oh yeah, I remember now, sorry."
Those players were so convinced they hadn't done the Mythic tiers that they were motivated enough to fill out a bug report, and yet their own brains had just tricked them into thinking they didn't do it.
Hopefully you got into the new GA round that just launched today!