Hey, NHL Community.
The development team is working to get the pre-ordered content sent out to accounts that are still missing them as soon as possible. We'll update this thread as soon as we can confirm it's been addressed, thank you for your patience bearing with us on this.
If you're concerned about your pre-order content for your account, please don't hesitate to contact our Support team below by opening up a case for tracking. We don't anticipate this continuing for an extended amount of time. We'll update this thread in the coming days.
The team addressed this for those missing their pre-order content. Thank you to everyone whom reported this and provided us the valuable information we forwarded over to the team. We know this was not an ideal outcome for you all at launch so we do apologize for any confusion surrounding this. Thank you for hanging in there.
If you are still missing your content, please contact an EA Advisor via the contact options below in order for them to pull up your account to assist you.
EA Help on Twitter