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Re: FIFA20 crashes at loading

by obinodmx
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I pre-ordered FIFA 20 Ultimate Edition but didn't get any of the perks

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I pre-ordered FIFA 20 Ultimate Edition in PS Store since August 8 but I didn't get any of the perks promised. No loan player pack or rare gold player pack.. nothing except the PS theme. The preorder banner still shows up in FIFA 19 Home and when I select preorder there I get a "F19B013" error saying the item is not available even though I already pre-ordered in the PS Store.

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Re: I pre-ordered FIFA 20 Ultimate Edition but didn't get any of the perks

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Community Manager

Hey all. The missing packs issue is being investigated by the FIFA team. I'll update this thread as I get more information.

Accepting as solution for visibility.

-EA Cade

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Re: I pre-ordered FIFA 20 Ultimate Edition but didn't get any of the perks

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@JoAccord Hey there, those items will drop when FIFA 20 launches. You don't get them in FIFA 19.
-EA Cade

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Message 2 of 102 (3,007 Views)
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FIFA20 crashes at loading

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The game instantly crashes at loading. When the text "Retrieving data from server. Please wait..." appears, the game shuts down and gets me to desktop.

printscreen

 

I discovered that the only way to enter the game is to press enter at "Checking connection".

Message 3 of 102 (2,350 Views)
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Re: FIFA20 crashes at loading

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here is my dxdiag file, same error keep crashing with Ryzen 7 2700x + GTX 1070

 

Message 4 of 102 (2,336 Views)
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Re: FIFA20 crashes at loading

Community Manager

Hey all,

 

Can you try navigating to C:\Users\USER\Documents\FIFA 20 Demo and open the fifasetup file with Wordpad, then do the following:

 

Find the line that says DIRECTX_SELECT = 0

 

And change that line to DIRECTX_SELECT = 1

 

Save it and then try launching FIFA 20 again?

-EA Cade

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Message 5 of 102 (2,292 Views)
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Re: FIFA20 crashes at loading

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@EA_Cade I tried and still not working. Directx has nothing to do with my problem. The game crashes when is trying to connect to servers. If I press "Cancel", the game works.
Message 6 of 102 (2,278 Views)
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Re: FIFA20 crashes at loading

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@smokro88 Do you have a controller connected to the PC? Can you try unplugging it if so and then relaunching the game.
-EA Cade

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Message 7 of 102 (2,276 Views)
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Re: FIFA20 crashes at loading

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@EA_Cade I tried the directx option you said earlier without the controller connected. I will record my screen ,upload the video on youtube and link here.
Message 8 of 102 (2,271 Views)
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Re: FIFA20 crashes at loading

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@EA_Cade This is the solution, where all others have failed for me. Thank you kindly
Message 9 of 102 (2,265 Views)
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Re: FIFA20 crashes at loading

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This is the  YOUTUBE VIDEO

What should I do?

Message 10 of 102 (2,256 Views)
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