Re: I need help understanding this crash text and how I can resolve my issues.

by FaIIenNinja
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Original Post

I need help understanding this crash text and how I can resolve my issues.

★★ Novice

I need help understanding this crash text and how I can resolve my issues with this game.

 

crash:
{
R5Apex: 00000000002F2B2B
EXCEPTION_ACCESS_VIOLATION(write): 000000000000077E
}
cpu: "Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000002F2B2B
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004BF767
R5Apex: 00000000004C1502
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 46538 // 0x0000B5CA
rbx = 0x000000CDF7B56E40
rcx = 255
rdx = 16
rsp = 0x000000CD80BAFB60
rbp = 688 // 0x000002B0
rsi = 0x0000021705835CC0
rdi = 1915 // 0x0000077B
r8 = 0
r9 = 23269 // 0x00005AE5
r10 = 447828 // 0x0006D554
r11 = 447828 // 0x0006D554
r12 = 448215 // 0x0006D6D7
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0x00000215DE35B3D0
rip = 0x00007FF7D6A22B2B
xmm0 = [ [-nan, -nan, -nan, -nan], [-1, -1, -1, -1] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [5.7618504, 0, 0, 0], [0x40B86114, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [2.3043025e+14, 0, 0, 0], [0x57519339, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [2.1711419e+09, 0, 0, 0], [0x4F0168FF, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [50496.352, 55000.07, 26183.779, 26183.779], [0x4745405A, 0x4756D812, 0x46CC8F8F, 0x46CC8F8F] ]
xmm6 = [ [2.1711419e+09, 0, 0, 0], [0x4F0168FF, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [685584, 1218816, 2742336, 10969344], [0x49276100, 0x4994C800, 0x4A276100, 0x4B276100] ]
xmm9 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [0.40000001, 0, 0, 0], [0x3ECCCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

 

 

Message 1 of 3 (237 Views)

Re: I need help understanding this crash text and how I can resolve my issues.

Community Manager

Sorry to see that you are having issues @FaIIenNinja.


Can you grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Darko

Darko.png
Message 2 of 3 (220 Views)

Re: I need help understanding this crash text and how I can resolve my issues.

★★ Novice

Here you go.

Message 3 of 3 (209 Views)