I lost my coins after bidding in HUT

[peterchen86]

Product: NHL 20
Platform:Sony Playstation 4
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? By checking my transaction list on May 4th
What happens when the bug occurs? I bid in a same time: Joe Pavelski (winter classic) Max Pacioretty (prime time) Esa Lindell (winter classic) Jay Bouwmeester (flashback) and Jonathan Huberdeau (all star). I won only Jay Bouwmeester (flashback) and I lost other auctions. All players are in section unsuccessful bids (even Bouwmeester who is both in unsuccessful bids and bids won) After that my money didn't return to my account.
What do you expect to see? I expect to see my money for the lost auctions on my account.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Ultimate Team
What time did you see the bug? (HH:MM AM/PM) 5:00 PM
What is your time zone? EET (ART) - GMT + 2:00
What is your gamertag/PSN ID? piot_pl-86
PS4 Crash Reporting: Please copy the text you put in the crash report here. .
EASHL issues? Please insert your Club Region. .
What is your game language? English

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Please fix this bug and return money for unsuccessful bids to my account. 

[EA_Aljo]

Hi there, @peterchen86.

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

[peterchen86]

I contacted them twice and they told me to write a topic here. I'm still waiting for the solution because I don't get my coins back.

[EA_Aljo]

@peterchen86 

I see you spoke with a live support advisor and they asked you to wait. If 24 hours have passed and the coins are still missing, try contacting @EAHelp through Twitter. They will investigate this for you.

[peterchen86]

Yes, 24 h have passed and yesterday as you suggested earlier I contacted @EAHelp through Twitter and they told me that they didn't see my auctions and it probably stuck "in limbo". They also told me to create a topic here because it will help to investigate it. 

[EA_Aljo]

@peterchen86 

This isn't something we can fix for you. It requires accessing your account and that's not something we can do through Answers HQ. Only an advisor can do that. I hate to send you back to them, but that's all I can suggest.

[peterchen86]

Ok, I understand and I will try again. Thank you for your help.

[EA_Aljo]

@peterchen86 

You're very welcome. Please let us know if you have any other issues. Thanks!

[peterchen86]

I tried to contact but EA Help don't respond on Twitter