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Re: I lost everything, but not my account.

by snnirmk
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I lost everything, but not my account.

★★ Novice

I am playing since the first months but yesterday (On Nov 1, 2020) when I reinstalled game I saw two options. As usual, I chose "cloud" option. But then the loading screen came and I started from the tutorial. I tought I chose wrong option and reinstalled game. But now when I entered game it asks which game I want to contine with but it looks like my Google Play backup is also on level 1 rn. I can't login to game.

 

please help I spent LOTS OF money on that game...

Message 1 of 7 (217 Views)
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Re: I lost everything, but not my account.

Hero

Unfortunately this is an issue that we can't help you fix from the forums.

 

You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.


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 No trabajo en EA.    

Message 2 of 7 (202 Views)
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Re: I lost everything, but not my account.

★★ Novice

Well, I just said I cannot login to the right account. And how do we send an in-game ticket?

Message 3 of 7 (199 Views)
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Re: I lost everything, but not my account.

Hero
@snnirmk This is the alternative when you can't access the game.
https://help.ea.com/en/contact-us/?product=the-sims-mobile

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 No trabajo en EA.    

Message 4 of 7 (196 Views)
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Re: I lost everything, but not my account.

★★ Novice

It is stuck on "we are crearing your case" page. What should I do?

Message 5 of 7 (166 Views)
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Re: I lost everything, but not my account.

Hero
@snnirmk Can you open an incognito window on your browser and try again?

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 No trabajo en EA.    

Message 6 of 7 (134 Views)
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Re: I lost everything, but not my account.

★★ Novice

Didn't work Frown

Message 7 of 7 (120 Views)
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