I lost all my skins and progression in Apex

[TTV-florettie]

Hey,

I havent played apex legends in a while now and about 6 months ago i got hacked, but changed my password so they could no longer use my account...

Now i have logged back in again and my account has completely been reset and I have lost all my skins along with my level which i was above lvl 100 

old clip but heres prrof of me being atleast lvl 75 

https://clips.twitch.tv/AnnoyingBashfulTrollPeteZarollTie

[EA_Mako · Accepted solution]

Hey @TTV-florettie,

Do you potentially have any other accounts you'd played on in the past?

Your Twitch clip shows the Season 5 lobby, however the account you're posting on wasn't even created until the following year so it's likely there's a different account with that progress.

If you're unsure of what that may be or cannot access it any longer, please reach out to support so they can try tracking this down for you with some additional account information as we're unable to discuss those types of details on the forums.

[EA_Mako · Accepted solution]

Hey @TTV-florettie,

Do you potentially have any other accounts you'd played on in the past?

Your Twitch clip shows the Season 5 lobby, however the account you're posting on wasn't even created until the following year so it's likely there's a different account with that progress.

If you're unsure of what that may be or cannot access it any longer, please reach out to support so they can try tracking this down for you with some additional account information as we're unable to discuss those types of details on the forums.

[ghoastfigh_s5ck]

Can you please check this account, 

I logged into my other email and all my skins are still gone