May 2018
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June 2018
I have the exact problem. I was already at level 33. I opened the game again and I saw the tutorial screen. I don't know what happened. My previous game was already linked to my FAcebook and Google Play account but it's not restoring. HELP! All my hard work and money down the drain.
June 2018
I have been there in the same boat with you guys, lost absolutely everything I was level 35 and had to start all over again. I contacted EA they did they couldn’t help me out.
I gave up and made peace with it then started all over again, but another problem appeared. I bought the walletsimcash for $7.99 but till now I never did get the content I was buying. It was pending the day I bought it and even when the money is there now and the invoice from Apple saying the purchased has been successful got sent to me a week ago, the content was never got transferred into my account. Contacted EA again and their reaction was pretty horrible. I was asked for tons and tons of screenshots which is understandable but no solution was achieved it was devastating dealing with robbers. Basically they are trying to tie up their loose ends here so just a quick advice to you gamers make sure you’ve got enough money before you make a purchase otherwise you’d get robbed.
June 2018