I got the wrong version of a player and have proof

[mstevie]

I packed Rasmus Dahlin base gold card when his special card was in packs and want to know if EA can change my player for me. I have proof that it's the wrong version. Can you help? 

[EA_Darko · Accepted solution]

Hey @mstevie the best thing to do is give it a little time to see if the item updats as it can be a case that the studio sent out an update to ensure that the correct card is showing for those who packed it. If it does not update then please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko · Accepted solution]

Hey @mstevie the best thing to do is give it a little time to see if the item updats as it can be a case that the studio sent out an update to ensure that the correct card is showing for those who packed it. If it does not update then please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko