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Re: I got hacked and lost 500k

by Stuart070183
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I got hacked and lost 500k

★★ Novice

I got hacked and the person got rid of my 91 griezmann my 91 ter stegen and 93 thiago ( they were all trade able)and 100k worth of coins, months of grinding to get this. I am div 9 going into div 10 quite often and this has taken me forever to grind to. I even had 2fa please ea help me get my stuff back. 

Message 1 of 8 (537 Views)

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Re: I got hacked and lost 500k

★ Expert

Hi @Hopvine42 

 

We can do nothing more on this forum it's a community of players.

 

If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team


Unfortunately we can't assist further with account bans on AHQ.

 

They are unfortunaly no other way. Withe Covid-19 answer can take little time.

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Message 3 of 8 (493 Views)

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Re: I got hacked and lost 500k

★★★ Newbie

.That is well annoying, if I was you I would be furious and would hope that EA do the right thing and help you out by giving you the coins back or something like that

Message 2 of 8 (497 Views)
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Re: I got hacked and lost 500k

★ Expert

Hi @Hopvine42 

 

We can do nothing more on this forum it's a community of players.

 

If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team


Unfortunately we can't assist further with account bans on AHQ.

 

They are unfortunaly no other way. Withe Covid-19 answer can take little time.

Message 3 of 8 (494 Views)
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Re: I got hacked and lost 500k

★★ Novice

Sadly it wasn't an account ban the person logged into my account and got rid of my top players and must have transferred the coins somewhere as they were missing when i logged in

Message 4 of 8 (478 Views)
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Re: I got hacked and lost 500k

★ Expert

Hey @Hopvine42 

 

I think you were ban after hack sorry, if you were hack here you can find info:

 

If you think your account was hacked take a look on this link:

https://help.ea.com/en/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

 

if your account has been compromised then please speak with one EA member by phone or chat support advisers who will be able to advise you further. 

 

Contact the live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

At the end, you can choose to receive a callback or begin a chat.

 

 

Good luck!

Message 5 of 8 (432 Views)
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Re: I got hacked and lost 500k

★★ Newbie

I got hacked i lost all of my players i had 93 ronaldo fut birthday cost fut birthday larzono 91 ter stagen and all my defences varan 89 linglet 85 87 somado I need help please 

Message 6 of 8 (369 Views)
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Re: I got hacked and lost 500k

★★★★★ Pro

Hello @ytyt566yhhgtj,

Sorry to hear about this.

If you haven't already, please speak with an EA Adviser through the contact  site here. They will be able to look into your issue and provide you with further assistance.

 

I'd also advise changing your account password and Security Question, to ensure that your account is secure. 

 

Fingers Crossed! Fingers crossed



Message 7 of 8 (334 Views)
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Re: I got hacked and lost 500k

★★ Newbie

I have lost in excess of a 1 million in players and coins through my account being hacked. I was compensated a measly 131k after a month of waiting. I have submitted a dispute to EA stating that this is no where near enough. I will wait to hear the outcome but not holding my breathe. I will no longer be paying for any fifa points or content going forward and depending on the outcome whether I will be making any EA purchases again. Not a happy gamer.  

Message 8 of 8 (186 Views)
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