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I got double charged on a refresh

by Cobalt808
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I got double charged on a refresh

★★ Newbie

I clicked to pay the 100 crystals to refresh my arena battles and at the time I had 740 crystals. SWGOH froze so I exited out and when I came back in I now only have 540 crystals. Is there a way I can get back that extra 100??

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Accepted Solution

Re: I got double charged on a refresh

Please reach out to Customer Support. Explain the situation, and let them know due to the game freezing, there was an accidental purchase of 100c, and ask for that to be refunded. In some situations, they can accommodate that request. Good luck!

https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!

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Message 2 of 2 (105 Views)

All Replies

Re: I got double charged on a refresh

Please reach out to Customer Support. Explain the situation, and let them know due to the game freezing, there was an accidental purchase of 100c, and ask for that to be refunded. In some situations, they can accommodate that request. Good luck!

https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-war...
_____________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 2 of 2 (106 Views)

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