I got banned because of the game have been crashing several times

by nvasaveby
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I got banned because of the game have been crashing several times

★★★★ Newbie

I got banned because of the game have been crashing several times. I tried to contact EA support to investigate my case but at the Support page, I did not find the Live Chat menu. What should I do?

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Re: I got banned because of the game have been crashing several times

Hey @nvasaveby 

You can only contact the Terms of Service by mail.
This allows you to attach more information to your appeal.

To find all information on how to reach out to the Terms of Service team.
You can find all the information on that here: EA Help - Contact Terms of Service 

They try to reply within 5-7 business days as @SiirLagALot said. 
Keep an eye on your inbox and also check junk and spam folders as sometimes these emails get routed to these files.

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Re: I got banned because of the game have been crashing several times

★ Guide
@nvasaveby they usually take 7 days to respond to ban appeals, so stay tuned. and how did you get banned because of crashes?
Message 2 of 3 (193 Views)

Re: I got banned because of the game have been crashing several times

Hey @nvasaveby 

You can only contact the Terms of Service by mail.
This allows you to attach more information to your appeal.

To find all information on how to reach out to the Terms of Service team.
You can find all the information on that here: EA Help - Contact Terms of Service 

They try to reply within 5-7 business days as @SiirLagALot said. 
Keep an eye on your inbox and also check junk and spam folders as sometimes these emails get routed to these files.

CCP Hero Banner - Blue.png
Message 3 of 3 (184 Views)