May 2021
There are various reasons why your account may be banned or suspended. The forums team neither can directly help you with account related issues nor do the community managers have access to your account (i.e. seeing why your account got actioned) due to safety reasons.
Please see the accepted solution below for further information about bans and suspensions and how to contact the ToS team (Terms of Service) if you want to dispute your account. They are the only ones who are responsible for bans and suspensions and who know the details why your account got actioned.
By the way: if your account got banned/suspended, independent of whether the ban/suspension was justified or not, it would be a good point in time to read the rules of the game (again) in order to avoid facing a ban or suspension in the future again. You will find the rules here.
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Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
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Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
Solved! Go to Solution.
May 2021
If your EA account was recently actioned, please check the email address associated with your EA account for additional information. If you are unable to find the email after double-checking all folders in your email address (incl. the spam or junk folder), please contact the Terms of Service team (ToS). You will find all information about bans and suspensions and how to contact the ToS team here.
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Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
____________________________________________________________________________________
Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
May 2021
If your EA account was recently actioned, please check the email address associated with your EA account for additional information. If you are unable to find the email after double-checking all folders in your email address (incl. the spam or junk folder), please contact the Terms of Service team (ToS). You will find all information about bans and suspensions and how to contact the ToS team here.
____________________________________________________________________________________
Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
____________________________________________________________________________________
Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
May 2021
August 2021
So I got home after hanging out at a buddies. I was playing apex on his computer and got home and was banned. I was annoyed of course but couldn’t figure out what I did. I hate cheaters and don’t use cheats myself I like to use skill not game exploits. So went to see what happend and found out my account has two infractions from 8 am and 11 am. Thing is I was sleeping during that time frame so how did I get infractions from not playing? I have spent lots of money and EA bans me permanently for something I didn’t do and when I ask what they say I broke there rules??? So apparently sleeping is breaking rules and will get your $1500 you’ve spent go down the drain…
August 2021
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Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
____________________________________________________________________________________
Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
August 2021
Not asking for a fix just stating it’s frustrating that I dropped a 17 kill game then get banned an hour later. And the time frame I got my infraction I wasn’t even awake seems kinda suspicious
August 2021 - last edited August 2021
@Tiglit2 yes, think I got you that it is frustrating. sounds really weird. that's why I would create a case reporting it to the terms of service team. if you did nothing wrong they should be able to find it out and remove any actions wrongly taken at your account (for whatever reasons that happened). if you just report it here in the forum, it will not be reviewed.
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Positive Play - Feel the emotions, but be aware what they are telling you!
Joy: you like it! Anger: you don't like it! Frustration: you don't like it but cannot do
anything against it! Aggression: you don't like it and want to break something.
____________________________________________________________________________________
Tell everybody (@joy), give constructive feedback (@anger),
ask for help (frustration), and have a break (@aggression)!
I try to help out other players, but I'm not an EA employee
August 2021
Already did man. Just ranting at this point seeing if others have had it happen and how long it takes seeing as how next season starts in a day and I am gonna miss the race to master/pred😢
August 2021
Got suspended for 7 days when i tried logging in last night and i have no idea why as i havent played a mp game in over a week. Its really frustrating that you cant talk to a person via chat, i have an email linked to my main gt that i have no access too so i have no idea what the * is going on and no one can offer me an explanation other than "check your email that you cant access because you made the email address over 20 years ago and the domain was bought out so anyone in this small category is *." I really just want a damned explanation.