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I did not receive the Crate after the payment of $78 HK dollars

by poorronald
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I did not receive the Crate after the payment of $78 HK dollars

★★★★ Novice

To EA,

 

    I did pay the "Reinforcement Package" on 16/4/2019 at 3:22 appx. and I did not receive the crate.  Anyone could answer my question? I felt very bad about purchasing the product from EA now.

Message 1 of 5 (206 Views)

Accepted Solution

Re: I did not receive the Crate after the payment of $78 HK dollars

EA Live QV Team

Thanks @poorronald! I've looked into your account and can confirm you received the contents of the crate. For some reason the animation of crate opening must not have triggered so I will look into that separately. But now as for what you received:

- 20k credits

- 2.5k diamonds

- 18 Drone Swarm cards

- 14 Mohawk cards

- 16 Pitbull cards

- 8 GDI Snipers cards

- 16 Rhino cards

- 30 Wardogs cards

- 23 Talon cards

- 8 Cyberwheel cards

- 1 Cyborg card

- 36 Flame Trooper cards.

 

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Message 4 of 5 (143 Views)

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Re: I did not receive the Crate after the payment of $78 HK dollars

EA Live QV Team

Hey @poorronald sorry to hear you've faced this issue. Can you tell me, did the game crash when you purchased the crate? Or the contents just never showed? Can you send me your Persona ID, found in Settings > About and I'll look into your account for you. Thanks Standard smile

Message 2 of 5 (192 Views)

Re: I did not receive the Crate after the payment of $78 HK dollars

★★★★ Novice

sure, plx see my attachment, thank you.

Message 3 of 5 (179 Views)

Re: I did not receive the Crate after the payment of $78 HK dollars

EA Live QV Team

Thanks @poorronald! I've looked into your account and can confirm you received the contents of the crate. For some reason the animation of crate opening must not have triggered so I will look into that separately. But now as for what you received:

- 20k credits

- 2.5k diamonds

- 18 Drone Swarm cards

- 14 Mohawk cards

- 16 Pitbull cards

- 8 GDI Snipers cards

- 16 Rhino cards

- 30 Wardogs cards

- 23 Talon cards

- 8 Cyberwheel cards

- 1 Cyborg card

- 36 Flame Trooper cards.

 

Standard smile

Message 4 of 5 (144 Views)

Re: I did not receive the Crate after the payment of $78 HK dollars

★★★★ Novice

Could you check mine please?

Message 5 of 5 (113 Views)

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