I did not receive the Crate after the payment of $78 HK dollars

[poorronald]

To EA,

    I did pay the "Reinforcement Package" on 16/4/2019 at 3:22 appx. and I did not receive the crate.  Anyone could answer my question? I felt very bad about purchasing the product from EA now.

[EA_Grasshopper · Accepted solution]

Thanks @poorronald! I've looked into your account and can confirm you received the contents of the crate. For some reason the animation of crate opening must not have triggered so I will look into that separately. But now as for what you received:

- 20k credits

- 2.5k diamonds

- 18 Drone Swarm cards

- 14 Mohawk cards

- 16 Pitbull cards

- 8 GDI Snipers cards

- 16 Rhino cards

- 30 Wardogs cards

- 23 Talon cards

- 8 Cyberwheel cards

- 1 Cyborg card

- 36 Flame Trooper cards.

[EA_Grasshopper]

Hey @poorronald sorry to hear you've faced this issue. Can you tell me, did the game crash when you purchased the crate? Or the contents just never showed? Can you send me your Persona ID, found in Settings > About and I'll look into your account for you. Thanks 

[poorronald]

sure, plx see my attachment, thank you.

[EA_Grasshopper · Accepted solution]

Thanks @poorronald! I've looked into your account and can confirm you received the contents of the crate. For some reason the animation of crate opening must not have triggered so I will look into that separately. But now as for what you received:

- 20k credits

- 2.5k diamonds

- 18 Drone Swarm cards

- 14 Mohawk cards

- 16 Pitbull cards

- 8 GDI Snipers cards

- 16 Rhino cards

- 30 Wardogs cards

- 23 Talon cards

- 8 Cyberwheel cards

- 1 Cyborg card

- 36 Flame Trooper cards.

[mannyman209]

Could you check mine please?