Re: I could not log in

by EA_Barry
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Original Post

I could not log in

★★★ Newbie

Hello, I recently logged in my APEX account and found that I could not log in, may I ask what happened? I suspected that the account password was leaked, and I found that my steam account was logged in in a different place six months ago, and the email password was changed at the same time. steam has confirmed that the account was stolen, and after changing the login, I found that my EA account could not log in either. Can you tell me what the situation is, my email is [edit: email address removed]

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Re: I could not log in

Community Manager

@LLLCymx 

 

Check the following link for info on securing your account: 

 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

 

If required, click the following link to contact an Advisor: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

 

Thanks.

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