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I can't play online FUT

by willrugby2005
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Original Post

I can't play online FUT

★★★ Newbie

Product: FIFA 21
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID? Bishninja 007
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 26/02/20201
What time did you see the bug? (HH:MM AM/PM) 09:47 am
What is your time zone? EST (IET) - GMT 
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load up ultimate team lol
What happens when the bug occurs? I cant connect to ultimate team at all. I get all the way to advance in rivals, then when it starts searching for a game, it says "We are sorry but there has been an error connecting to ultimate team. You will be returned to the fifa 21 main menu"
What should be happening instead? the game should let me play

Message 1 of 4 (94 Views)

Re: I can't play online FUT

Community Manager

Hey @willrugby2005 it sounds like you may be having issues with your connection. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/


Darko 

Darko.png
Message 2 of 4 (87 Views)

Re: I can't play online FUT

★★★ Newbie

Not the case, all the other online game modes allow me to play properly. To test I played a whole seasons game against an online opponent and then tried to play FUT again and it kicked me off.

Message 3 of 4 (70 Views)

Re: I can't play online FUT

Community Manager

Hey @willrugby2005 you can have an issue with just one mode. 


I know that some users are seeing this issue but it's worth trying the steps I shared above to see if they help.


Darko 

Darko.png
Message 4 of 4 (57 Views)
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