I can’t join a game when playing either ranked or regular

[MongooseM56]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? Lunar Zedek
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Blackjax3
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Wriath
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The selection menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to start the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 4
When did this happen? (dd.mm.yy hh:mm) 11/3/2019
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I sit at the loading screen while they get into a game. Then I can’t ready you after they make it out of the match
What should be happening instead? I should be able to play the game
Steps: How can we find the bug ourselves? Do something useful.

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I didn’t know I had to describe the issue and tell you guys how to experience the bug...

[EA_Blueberry]

Hey, @MongooseM56!

Hopefully you're not having this issue anymore, were you able to fix it? Sounds like it could be connectivity related, let us know what steps you've taken to try and fix this and whether these steps below helped out at all. 

Reboot the power to the modem/router

1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Change DNS: https://answers.ea.com/t5/Technical-Issues/Season-3-Zeel-s-Troubleshooting-in-depth-Guide/m-p/831021...