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I can't download the sims mobile on my Samsung galaxy J36

by zararainbow
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I can't download the sims mobile on my Samsung galaxy J36

★★ Newbie
It just says its not compatible with my device, will there be any updates or anything that could help
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Re: I can't download the sims mobile on my Samsung galaxy J36

Community Manager

Hi @zararainbow, and welcome to Answers HQ! Standard smile

 

I was unable to find a device with that name, is this your device?

 

If so, unfortunately, the RAM memory is pretty low, your device would need more RAM to be compatible with the game. As we are in a soft launch, this could change in the future. Please, check the system requirements once the game is launched.

 

Thanks,

Mai

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Re: I can't download the sims mobile on my Samsung galaxy J36

Community Manager

Hi @zararainbow, and welcome to Answers HQ! Standard smile

 

I was unable to find a device with that name, is this your device?

 

If so, unfortunately, the RAM memory is pretty low, your device would need more RAM to be compatible with the game. As we are in a soft launch, this could change in the future. Please, check the system requirements once the game is launched.

 

Thanks,

Mai

Message 2 of 8 (5,831 Views)
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Re: I can't download the sims mobile on my Samsung galaxy J36

★★ Newbie
Will this game be available to other Sims fans that are not able to afford iPhones?
Message 3 of 8 (2,302 Views)
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Re: I can't download the sims mobile on my Samsung galaxy J36

The game also runs on a lot of Android devices. You can find a few over here:
https://answers.ea.com/t5/Technical-Issues/Info-request-What-Android-device-are-you-running-the-game...

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do not work for EA

 

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Re: I can't download the sims mobile on my Samsung galaxy J36

★ Novice

I am having the same thing pop up for me "Your device isn't compatible with this version" and I have cleaned my RAM and I have an SD card in my phone as well. And I really want to play but I can't get it. I have a Samsung j3 Luna Pro.

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Re: I can't download the sims mobile on my Samsung galaxy J36

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Re: I can't download the sims mobile on my Samsung galaxy J36

★ Novice

yes, @Phantomlover1717 , I have they didn't help

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Re: I can't download the sims mobile on my Samsung galaxy J36

Then it might just be that your phone isn't strong enough to handle the game. Sadly I have no insight into what devices are and aren't supported so we have to trust what the app stores say.

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