Re: I can't check Apex coin expiration

by EA_cuervo
Reply

Original Post

I can't check Apex coin expiration

★ Novice

In the past, the expiration date could be confirmed by clicking on the item column in the upper right corner of the lobby screen.

 

Now, however, when I open that screen, it looks like the screen in the picture, and I cannot see the expiration date of my Apex coins.

 

Much of the text on the screen is in Japanese, so you may not be able to read it, but notice the red circle in the lower left corner.

Originally, the expiration date was listed in this red circle, but now it says "#CURRENCIES_TOOLTIP_EXPIRATION".

 

If anyone knows of any solution to this problem, please let me know...

 

I use Nintendo Switch.

 

(I'm Japanese, so I'm sorry for my poor English)

Message 1 of 7 (459 Views)
Highlighted

Re: I can't check Apex coin expiration

Community Manager

Hey @terrorsun,

 

Thanks for bringing this to our attention. I have reported that to our team! 

EA_CuervoAHQ

Message 2 of 7 (390 Views)

Re: I can't check Apex coin expiration

Community Manager

Hi @terrorsun, could you please let me know if the error is still there after yesterday's update?

EA_CuervoAHQ

Message 3 of 7 (369 Views)

Re: I can't check Apex coin expiration

★ Novice

@EA_cuervo 

Thank you for your response.
I have updated the software, but the error still remains.

Message 4 of 7 (337 Views)

Re: I can't check Apex coin expiration

Community Manager

Hey @terrorsun,

 

Thank you so much for the update. I will let the team know the error is still there.

EA_CuervoAHQ

Message 5 of 7 (307 Views)

Re: I can't check Apex coin expiration

★ Novice

@EA_cuervo 

A few days ago, I found the error display was changed. Today, I found lost my Apex coin.

I don't need to fix the error yet, but could you please let me know the expiration date of my apex coin via email or something?

Message 6 of 7 (242 Views)

Re: I can't check Apex coin expiration

Community Manager
@terrorsun I wouldn't be able to tell you the exact date, however, they expire after 180 days of your purchase. So I'd suggest you check your invoices and you will be able to find out the expiration date.

EA_CuervoAHQ

Message 7 of 7 (177 Views)