I bought a pack and received cash and diamonds I got no crates

by Brettania1987

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I bought a pack and received cash and diamonds I got no crates

★★ Newbie

April 2019

I bought a £9.99 pack containing 2500 diamonds £20k and was supposed to get crates which I never received

Message 1 of 4 (317 Views)

Re: I bought a pack and received cash and diamonds I got no crates

EA Live QV Team

April 2019

Hey @Brettania1987 can I get your Persona ID, found in Settings > About and I'll look into this for you. Thanks!

Message 2 of 4 (293 Views)

Re: I bought a pack and received cash and diamonds I got no crates

★★★ Novice

April 2019

I had the issue eariler. My personal ID is 1003034077523

Message 3 of 4 (277 Views)

Re: I bought a pack and received cash and diamonds I got no crates

EA Live QV Team

April 2019

Hey @mannyman209 thanks for reaching out. I can look into this for you but can you provide some detail as to what you purchased? What offer was it, what should it have contained etc? Do you have a time and date for the purchase? Thanks!

Message 4 of 4 (258 Views)