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I bought a computer with HWID ban!

by NYork108
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I bought a computer with HWID ban!

[ Edited ]
★★★★ Novice

Hi guys!
I have a problem too with my account.
I got banned too.
So everybody to understand my story I have to tell everything.
Like almost 2 months ago I bought my computer from my roommate, because my old computer wasn't good enough for Apex.
He sold the computer because he need the money to move with his girlfriend.
On my fist account I got banned for cheating. I didn't understand why, so I talk with EA and they said they will investigate my case after a couple of days they told me this.

"We have received your most recent correspondence expressing concerns about the action that was taken on your account.

After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement.
We will also be unable to provide any details regarding our internal procedures.
Due to this violation, we will not remove the sanction that was applied to your account."
It happens the same with my second account I explain them everything.
I'm really happy they take action like this to cheaters, but what is happening when you buy a computer from someone who was cheating and you didn't know.
Now I can't play because my roommate was hwid banned and I didn't know that, probably this why he sell his computer. I did ask him about this and of course he denied everything.
I don't know what to do, with who should I speak?
Can someone give me some advice please.
Thank you!

 

EA_Blueberry: Edited post title from ALLCAPS

Message 1 of 10 (1,333 Views)

Accepted Solution

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

[ Edited ]
Champion

Hey @NYork108 

 

We can't really help you with banned account issue's here on AHQ
You will need to talk to the ToS team and try to explain what you think happened.

EA - Contact Terms of Service Team

Note that macros, scripts and other programs that can interfere with the game and or Easy Anti Cheat can be picked up.

_____________________________________________________________________________
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Apex Legends Troubleshooting guide: Zeel's Troubleshooting guide

View in thread

Message 5 of 10 (1,276 Views)

All Replies

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

[ Edited ]
★★★★★ Apprentice

Change Graphic card, hard drive, motherboard or CPU

the hwban is based on several hardware parts

 

however you might get banned again if you use the same OS with the Cheats.

So you better format first and install windows on a clean Harddrive

 

Message 2 of 10 (1,324 Views)

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

[ Edited ]
★★★★ Novice

I don't want to buy new stuff to change my pc.

To be honest I didn't reinstal the windows since I bought the pc from him.

Message 3 of 10 (1,313 Views)

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

★★★ Guide

@NYork108 wrote:

I don't want to buy new stuff to change my pc.

To be honest I didn't reinstal the windows since I bought the pc from him.


tell your roommate to give your money back

Message 4 of 10 (1,292 Views)

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

[ Edited ]
Champion

Hey @NYork108 

 

We can't really help you with banned account issue's here on AHQ
You will need to talk to the ToS team and try to explain what you think happened.

EA - Contact Terms of Service Team

Note that macros, scripts and other programs that can interfere with the game and or Easy Anti Cheat can be picked up.

_____________________________________________________________________________
I am a volunteered Champion, not an EA employee.
Found a cool post ? Give it +XP, they will appreciate it.

Was it the solution to the question ? Mark it as solution 
Apex Legends Troubleshooting guide: Zeel's Troubleshooting guide

Message 5 of 10 (1,277 Views)

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

@Zeelmaekers 

Not trying to be a d@@k, but how can you say "we" when @Kuch3nBear  just gave him some suggestions? It's also a forum for people to help each other out, not just to sought out EA staff or Champions and expect a generic reply with a link.

 

Heart

 

 

Message 6 of 10 (1,268 Views)

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

Champion

Hey

 

It was a good suggestion and I maybe misphrased my reply.Embarrassed

If a account gets banned the best thing is to reach out to the Terms of service team to explain the situation.

They review the case and may or may not lift the ban.

 

 

_____________________________________________________________________________
I am a volunteered Champion, not an EA employee.
Found a cool post ? Give it +XP, they will appreciate it.

Was it the solution to the question ? Mark it as solution 
Apex Legends Troubleshooting guide: Zeel's Troubleshooting guide

Message 7 of 10 (1,260 Views)

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

★★★★ Novice

I did spoke with them and every time they give me the same answers. Feels like a robot answer. I don't know what to tell them more how to prove them I'm innocent. 

Even I send them a bank the statement when I bought the computer. I really don't understand. There has to be a way to do something. 

Thanks everyone for the replys

I really appreciate. 

Message 8 of 10 (1,239 Views)

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

★★★★★ Guide
@NYork108 Just do a format clean install of Windows. If it doesn't work then try to sell the computer to a non gamer. It's the right thing to do.
You could try to buy cheap used parts hard drive,graphics card,cpu,motherboard but if you are unlucky and buy all of them then in the end it might cost you even more than the price you paid to get it from your roommate and i guess you bought it cheap.
Message 9 of 10 (1,227 Views)

Re: I BOUGHT A COMPUTER WITH HWID BAN!!!!!!!

★★★★ Novice

I don't want to do that because is not a cheap computer.

"Cooler Master H500p case

Corsair RM850 850-Watt 80 PLUS Gold Power Supply

Asus Maximus Hero VII

Intel I5 4690k

Nvidia Strix 980 TI

16 Gb Kingston HyperX Beast

SSD 120Gb Kingston HyperX 3K 120GB SH103S3/120G

Seagate FireCuda 2TB 3.5" Internal SSHD

WD Black 1TB 3.5" SATA Desktop Hard Drive

EK-KIT S360 Custom Water cooling + Nvidia Gpu Water Block

TP-LINK TL-WDN4800, PCI-E wireless

Thermaltake AC-033-CN1NAN-A1TtMod Sleeve Cable - Black/Red

Cooler Master Master Fan Pro 120 Air Balance RGB Fan Controller, 3x Master Fan Pro 120 AB Fans + 2RGB LED Strips"

This what I have.

I will reinstall the windows.

Message 10 of 10 (1,210 Views)

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